How on/off controls work
Chatbot controls live at two levels: the chatbot itself (in the Automation dashboard) and the widget it's connected to. You'll usually toggle at the chatbot level — the widget link decides which bots are available to that widget, not whether they're active.
Turn Vex AI on or off
- Open the dashboard and go to Automation → AI.
- Select the Vex chatbot you want to change.
- On the General tab, find the enable/disable toggle at the top.
- Switch it off to stop Vex from auto-replying. Visitors can still open the widget and reach a human agent.
- Save your changes.
When Vex is disabled the widget falls back to normal live chat — no AI replies, just your human team.
Turn a chatbot workflow on or off
- Go to Automation → Custom.
- Select the workflow you want to change.
- Open the Settings tab.
- Toggle the Active switch.
- Save. The workflow stops firing immediately for new sessions.
Disconnect a chatbot from one widget only
To keep a chatbot active everywhere else but remove it from a single widget:
- Open the chatbot in Automation → AI (or Custom).
- On the General tab, find the Widgets list.
- Remove the specific widget from the linked-widgets list.
- Save. The chatbot stays active for any other widgets it's still connected to.
What happens to active conversations
- Any conversation currently handled by Vex continues until the visitor leaves — the bot won't start new conversations after you disable it.
- Workflow conversations that are mid-flow finish their current node, then stop.
- Visitors can still message your team — live agents receive the chat as normal.
Next step
Before going live, preview your chatbot: Test your chatbots before going live.