Your marketing autopilots — the Autopilot in AI Social Posting and Newsletter Autopilot — don't write about just anything. They write only from the sources you tick for them on one page, Brand → Content sources. Here is how to pick those sources, add your blog or news feed, and control which items get written about.
Where to find it
Open the Brand section in the left menu. Under Content, after Knowledge and Products, click Content sources. Both autopilot pages also carry a small summary card with an Open content sources button, which opens this page with that autopilot already chosen.
The page opens for teammates who have either the Brands & chat widgets permission or the Content sources permission. (Despite its name, that permission is older than this page: it also covers the AI sources on the Knowledge page and the Products page.) A teammate who only has access to Social Posting still sees the Open content sources button, but the page won't open for them — give them one of those two permissions.
Vex is not affected. The note at the top of the page says Vex never uses these sources to answer customers. That is exactly true of the sitemaps, feeds and URL lists you add here, and of every tick: ticking or unticking a source never changes a Vex answer. The knowledge bases, documentation and other knowledge listed on this page are the same ones Vex answers from — but Vex reads them through Brand → Knowledge, not through this page.
The three steps at a glance
The page shows one step at a time, in the order the autopilots work. Click a step at the top, or use the Previous and Next buttons under each table.
- Sources they can use — every source of the brand, with a tick for each autopilot. Most of this article is about this step.
- Ideas waiting to be written — the ideas queue: what the autopilots will write about next.
- Ideas already written — every post and newsletter campaign that came out of an idea on this page.
Each step shows a count under its name, such as "8 sources", "13 ideas" or "88 pieces". Steps 2 and 3 are explained in The ideas queue.
Show the page for one autopilot
When the brand has more than one autopilot, a switcher labeled Show the page for sits at the top. All autopilots shows everything, with one tick column per autopilot. Pick Social posts, or a newsletter autopilot by its name, and the whole page becomes that autopilot's view: a single May read column in step 1, its ideas in the exact order it will take them, and only what it wrote. Your browser remembers the last choice for each brand.
With just one autopilot there is no switcher — the page simply is that autopilot's view. With none, the page says Ticks appear once the brand has an autopilot.
Tick what each autopilot may write from
Step 1 is one table listing every source of the brand:
- one row for each knowledge base and each documentation set,
- Website pages, Files, text & FAQs and Products,
- then each sitemap, feed or URL list you added yourself.
The small line under each name says what kind of source it is. Available shows how many of the source's items no autopilot has written about yet in this round, out of all its items. Last synced shows when its list was last refreshed, and Sync now above the table refreshes the whole brand at once.
To let an autopilot write from a source, tick the box in that autopilot's column. Untick it to stop. Every click is saved straight away. Four things to know:
- Nothing ticked means nothing written. The autopilot's summary card warns Nothing ticked yet — it will write nothing, and a social autopilot skips its posting slots until you tick something.
- Products are never used for social posts. The Products box can't be ticked in the Social Posting column. Newsletter autopilots can use Products.
- New knowledge is not ticked automatically. A knowledge base or documentation set you add to the brand later starts unticked for every autopilot — come back here and tick it wherever you want it used. New articles inside a source that is already ticked are included by themselves.
- New autopilots start with nothing ticked. Each autopilot's setup wizard shows the same list, with Tick all and Tick none. A social autopilot that existed before this page came along kept every source except Products ticked.
Each item is written about once per round
Every page, article or entry inside a source is an item. Once any autopilot writes from an item, it counts as Used for every autopilot of the brand, not only the one that wrote it.
When an autopilot has used up every item in all the sources ticked for it, those sources start a new round together: all their items become available again, including items you set aside. A single source does not start over on its own while other ticked sources still have items left.
Among the available items, newer ones are more likely to be picked — a strong lean toward the newest, not a strict newest-first order. A source whose row says No dates in this source — its items cannot be drawn newest-first still works; its items just get no head start.
Add a sitemap, feed or list of pages
Want your blog, news page or announcements in the mix? Click Add source above the table:
- Choose the Kind: Detect from the URL (right for most addresses), Sitemap, RSS / Atom feed or URL list.
- For a sitemap or feed, paste the address into URL — a sitemap.xml (sitemap indexes work too) or a feed address. For a URL list, paste the page addresses one per line, up to 200.
- Optionally fill in Name; it is what the tables show.
- Under Who may write from it, tick the autopilots that may use it. Nothing is ticked until you tick it — except in one autopilot's view, where that autopilot starts ticked.
- Click Add. A message tells you how many items were listed.
Limits and rules:
- Up to 10 added sources per brand, and up to 2,000 entries per source.
- A source that lists nothing is not kept — the error tells you why, for example that the address is neither a sitemap nor a feed.
- The same source can't be added to a brand twice.
- Only each entry's address, title and date are stored. The page itself is read at the moment an autopilot writes from it.
- Yaplet refreshes the lists by itself: a sitemap at most once a day, a feed at most once an hour. A URL list only changes when you change it.
An added source's row menu (the three dots) also has Sync now for just that source, Rename, Disable / Enable and Remove. Removing a source takes its items off this page; posts and campaigns already written from them are kept.
Look inside a source: Show items
Show items on any row opens a panel with that source's items, each with its Date and State. Search by title, or filter the state by All, Available or Used.
| State | What it means |
|---|---|
| Available | No autopilot has written about it yet in this round. |
| Used | An autopilot wrote from it. The Idea button beside it opens the idea it became. If hovering the badge shows Covered by a post or campaign you wrote, something you made yourself already covers it. |
| Set aside | You set it aside. No autopilot writes about it until the next round. |
| Skipped | An autopilot tried it but found Nothing readable on the page. It sits out until the next round. |
What you can do here:
- Get items written about again — tick them and choose Make … available again (the button counts the items it will change), or use Make available again in one item's menu. The button at the bottom, Make all … used items available again, does the whole source; the same action sits in the source's row menu on the main table as Make all items available again. Items that are still available are not touched.
- Keep items out for now — tick them and choose Set … aside, or use Set aside in one item's menu. They come back at the next round.
- Open things — an item's menu also has Open the page (items of an added source), Open the article (knowledge base articles) and See the idea it became.
Because Used is shared across the brand, making an item available again makes it available to every autopilot that has its source ticked.
When a source gets disabled
If an added source can't be read three times in a row, Yaplet switches it off. Its row says Disabled after 3 failed syncs — fix the URL and re-enable, no autopilot draws from it, and its tick boxes are grayed out. (Before that happens, the latest error shows under the source's name.)
- Open the address in your browser and check that it still works. A source's address can't be edited on this page, so if it has moved, remove the source (Remove) and add it again with the new address.
- Once the address works, choose Enable in the row menu. That also starts the failure count over.
- Choose Sync now in the row menu to check that it reads again.
A source you switched off yourself says Disabled — no autopilot draws from it until you enable it again. Enable brings it back.
What's next?
See what happens once an item is picked — how it becomes an idea, and in what order ideas are written: The ideas queue.