A board is a kanban-style workspace where every incoming ticket — whether from a form submission, a bug report, or a feature request — is organised into columns that represent its current status. If you've used Trello, Jira, or Linear, boards will feel familiar.
Board types
When you create a board you choose one of three types:
- Bug — For incoming bug reports. Bug reports submitted through the widget land here automatically when this board is linked to your bug reporting flow.
- Feature Request — Powers the public roadmap and in-widget voting. Visitors can submit ideas, upvote existing requests, and watch their status change.
- Custom — For anything else: support requests, contact forms, job applications, internal task queues. You define the columns and forms.
Columns
Each board has columns. You create and name them however you like — "New", "In progress", "Fixed", "Won't fix" — and drag tickets between them as work progresses. A column has:
- Name — displayed on the board and in ticket detail.
- Color — accent color for visual grouping.
- Public / Private — public columns are visible to visitors on the public roadmap and in the widget's roadmap tab; private columns are team-only. This toggle only matters for Feature Request boards.
Tickets
Every item on a board is a ticket. A ticket records:
- The form data submitted by the user (shown as a structured response)
- The visitor who submitted it (with link to their conversation history)
- Assigned agent and priority (Low / Medium / High)
- For bug reports: screenshot, session replay, console logs, network logs, device metadata
- For feature requests: vote count and voter list
- Internal comments from your team
Forms on boards
Each board can have one or more forms attached to it. When a visitor submits a form, a ticket is created in the board's default column with the form data embedded. You can filter the ticket list by which form created each ticket — useful when one board handles multiple intake points.
Where to find your boards
In your Yaplet dashboard, go to Boards in the left navigation. Each board is listed with its type and ticket count. Click a board to open the kanban view; click any ticket to open the detail panel.
Who uses boards
- Support teams — triage incoming form submissions and bug reports.
- Product teams — review feature requests, update statuses, automatically notify voters.
- Developers — work the bug board, view session replays and console logs without leaving Yaplet.