Uninstalling Yaplet is the reverse of installation: remove the snippet or plugin from your platform. After that you may or may not want to delete something in Yaplet itself — and those deletions are not equally serious, so this article separates them clearly.
Step 1 — Remove the snippet or plugin
How you remove Yaplet depends on how you installed it.
JavaScript snippet (any website)
Find and delete the <script>...</script> block containing Yaplet.initialize from your HTML, layout template, or tag manager. If you used Google Tag Manager, pause or delete the Yaplet tag and publish the container.
Shopify
Go to Online Store → Themes → Edit code. Open theme.liquid, find the Yaplet script block, delete it, and save.
WordPress plugin
Go to Plugins in your WordPress admin. Find Yaplet Live Chat, click Deactivate, then click Delete.
WooCommerce (Insert Headers and Footers)
Go to Settings → Insert Headers and Footers. Clear the Yaplet code from the Scripts in Header box and save.
Webflow
In the Webflow Designer, go to Site Settings → Custom Code. Remove the Yaplet script from the Footer Code area, save, and republish your site.
What removing the snippet does, and does not do
The chat bubble stops appearing on your site. Nothing in Yaplet is deleted — your account, your conversations, your contacts and your settings are all still there, and pasting the snippet back puts the bubble back exactly as it was.
If that is all you wanted, you are done. The sections below are only for people who want to remove something inside Yaplet as well.
Deleting the chat widget itself
This lives at Brand → (your brand) → Chat widget → Features, in the Danger zone section at the bottom, behind the Delete widget… button. Before you confirm, the dialog shows you the real number of conversations it is about to destroy.
What is deleted: the widget and everything held inside it — its chats and messages, its events, its visitors, its session replays, and the banner campaigns configured to show in it.
What survives: the brand. Your public web address stays up, your knowledge base and documentation stay published, everything the AI knows stays where it is, and so do your products, your Vex AI agent, your voice agents and your chat workflows. Your own pages simply lose the chat bubble. If that split is unfamiliar, what a brand is in Yaplet explains what a brand holds.
Unlike deleting a brand, this one does not ask you to type anything — one click on the confirm button and the widget is gone. Read the conversation count before you press it.
Putting a chat widget back
A brand with no widget is a normal state, not a broken one. Open Brand → (your brand) → Chat widget and you get an Add a chat widget button, which puts the bubble back on the same address without touching anything else. You will need to paste a fresh snippet, because the new widget has its own ID.
Deleting the whole brand
This is the serious one, and it is deliberately hard to do by accident.
You delete a brand from its own Danger zone in Brand settings, whether or not it still has a chat widget. Delete brand… opens a dialog that lists everything that will be destroyed, with real counts, and the button only arms once you have typed the brand's name.
The chat widget goes with the brand, and it is the first thing in that list — "the chat widget · 128 conversations". The bubble disappears from every page you installed the snippet on, and the conversation history goes with it. If that is not what you want, delete only the widget instead: that is a separate action in the widget's own Danger zone, described above, and it leaves the brand completely intact.
Deleting a brand permanently destroys:
- Every knowledge base and documentation set it owns, with all their articles, pages and categories.
- Uploaded files, pages of your website we read for you, and question-and-answer entries.
- Product feeds and the products that came from them.
- API tools.
- Its Vex AI agent, its voice agents and its chat workflows.
- All of the AI indexing for the lot.
It also removes the brand from AI Social Posting: its autopilot goes with it, and its past posts and connected Facebook and Instagram pages are released rather than deleted. There is no undo and no soft delete.
Your phone numbers keep billing
This is the part people get wrong. Deleting a voice agent, or a whole brand, only un-assigns its phone numbers — it never releases them. A number belongs to the organisation, not to the brand, and it keeps being charged for until somebody releases it at Settings → Organization settings → Phone numbers.
Only the organisation owner can release a number. An administrator is refused, so if you are winding an account down, make sure the owner does this step.
Deleting your account and organisation
Settings → Organization settings → Delete account is owner-only, and it is bigger than its name suggests: it deletes the organisation you own — every brand in it and everything they hold — and then deletes your own user account. There is no support ticket needed and no way back.
It is refused while you still have an active subscription. Cancel first at Settings → Organization settings → Billing, then come back and delete.
Data retention
After deletion, data is removed in accordance with our privacy policy. For a formal GDPR data erasure request, contact support.