Uninstalling Yaplet is the reverse of installation: remove the snippet or plugin from your platform, and optionally archive or delete your workspace. This article covers both the technical removal and what happens to your data afterwards.
Step 1 — Remove the snippet or plugin
How you remove Yaplet depends on how you installed it.
JavaScript snippet (any website)
Find and delete the <script>...</script> block containing Yaplet.initialize from your HTML, layout template, or tag manager. If you used Google Tag Manager, pause or delete the Yaplet tag and publish the container.
Shopify
Go to Online Store → Themes → Edit code. Open theme.liquid, find the Yaplet script block, delete it, and save.
WordPress plugin
Go to Plugins in your WordPress admin. Find Yaplet Live Chat, click Deactivate, then click Delete.
WooCommerce (Insert Headers and Footers)
Go to Settings → Insert Headers and Footers. Clear the Yaplet code from the Scripts in Header box and save.
Webflow
In the Webflow Designer, go to Site Settings → Custom Code. Remove the Yaplet script from the Footer Code area, save, and republish your site.
Step 2 — Decide what to do with your workspace
Removing the snippet stops the widget from appearing on your site, but your Yaplet workspace and all conversation history remain intact. You have two options:
Keep the workspace (do nothing)
Your workspace stays active. Conversations, contacts, and settings are preserved. You can reinstall the widget at any time by copying the snippet from your dashboard again.
Delete the workspace
Deleting permanently removes the workspace, all conversations, contacts, widget configuration, and billing data. This cannot be undone.
To remove your individual user account, go to Settings → Delete account and confirm. Note: this only removes your own user, not the entire workspace. To delete the entire workspace (with all conversations, contacts, widget configuration, and billing data), contact support.
If you're on a paid plan, cancel your subscription before deleting the workspace to avoid further charges. Go to Settings → Billing and click Cancel subscription first.
Data retention
After workspace deletion, data is removed in accordance with our privacy policy. For a formal GDPR data erasure request, contact support.