Every survey in Yaplet has two places to view results: the Reports tab for aggregate metrics and the Responses tab for individual submissions. Both are available from the survey's dashboard page under Outreach → Surveys.
The Reports tab — aggregate metrics
The Reports tab shows summary data for the survey as a whole:
- Total impressions — How many times the survey was shown to visitors.
- Completions — How many visitors answered all questions.
- Completion rate — Completions ÷ impressions. Low rates may mean the survey is too long or the trigger is showing it to the wrong audience.
- Per-question breakdown — For rating and choice questions, a chart shows the distribution of answers. Free-text questions show a sample of recent responses.
- NPS score (NPS surveys only) — Calculated as % Promoters (9–10) minus % Detractors (0–6). Updated in real time as responses come in.
Use the date picker at the top of the page to change the reporting period.
The Responses tab — individual submissions
The Responses tab lists every individual submission with:
- The visitor's name and email (if identified via
Yaplet.identify()). - The submission timestamp.
- The answer to every question in the survey, one column per question.
Click any row to expand the full response and see all answers for that visitor.
Filtering responses
Use the date range picker to filter responses to a specific period. For NPS and rating surveys you can also filter by score band — view only detractors, passives, or promoters separately.
Exporting responses to CSV
Click Export at the top of the Responses tab to download all visible responses as a CSV file. Each row is one submission; columns are the question texts. The export respects the active date filter — set your range before exporting.
CSV exports include the visitor's name, email, and external ID (if set), plus one column per question.
Acting on low scores
For NPS or CSAT surveys, consider setting up a workflow that watches for low scores:
- Detractors (NPS 0–6) or low CSAT ratings (1–2 stars) can automatically open a new conversation or notify a specific agent via a chatbot workflow node.
- This closes the loop — the visitor gets a follow-up, you get a chance to recover the relationship.
What's next?
If you need to collect data through a form rather than a short survey, see Surveys vs forms — when to use which.