Team, shifts and security
Manage agents and permissions, track agent shifts and working hours for payroll, and lock down access with the visitor blocklist, audit log, and GDPR tools.
Sub-Categories
Team and permissions6 articles
Invite agents, set roles and permissions, manage seats, and control which features each teammate can access.
Shift and time management6 articles
Track agent shifts and working hours — clock in from the inbox, define shift types with pay multipliers, run finance-ready reports, and finalize pay periods.
Security and privacy7 articles
Block abusive visitors, review flagged events, write custom security rules, export or erase visitor data for GDPR, and audit every action your team takes.