Public roadmap

Roadmap

Track what we're working on, vote on what matters to you, and shape what comes next.

20 ideas 1902 upvotes

Planned

4

Spanish language option for the widget

Please add a Spanish language setting for the widget so we can serve our Spanish-speaking visitors.

June 20, 2026

Voice AI outreach campaigns that call our list automatically

Set up a campaign and have the voice AI automatically call people — either read a pre-written script or hold a real back-and-forth conversation.

June 28, 2026

A hosted status page for our organisation

It would be great if Yaplet hosted a public status page where our customers can track uptime and current service status.

May 16, 2026

Create tickets directly from the dashboard, not only via widget forms

We'd like to add roadmap and feedback tickets ourselves from the dashboard, instead of only through the widget forms.

June 5, 2026

Released

16

Let the AI answer phone calls, not just chat

We get a lot of calls. An AI voice agent that answers and drops the transcript into the same inbox would be a game-changer.

April 3, 2026

Session recordings so we can see what visitors actually do

When someone reports a bug or drops off, we want to watch the replay to understand what happened.

February 24, 2026

Let us host public documentation / help-center pages

We'd love to build product docs inside Yaplet and host them on our own subdomain instead of paying for GitBook.

February 6, 2026

An AI copilot for agents inside the dashboard

It would be great if the AI helped our agents draft replies and answer internal questions, not just talk to customers.

February 18, 2026

Guided product tours for onboarding new users

A no-code way to build step-by-step tours that point at elements in our app would be huge for onboarding.

March 5, 2026

Auto-write and schedule our Facebook & Instagram posts

Yaplet already knows our brand — it'd be amazing if it could write, illustrate and schedule social posts on autopilot.

June 19, 2026

A proper drag-and-drop email builder for campaigns

Editing raw templates is painful. Reusable blocks and a test-send button would save us hours.

January 22, 2026

Show visitor journeys and traffic analytics

A view of where visitors come from and the path they take would help us read our funnel without bolting on Google Analytics.

February 27, 2026

A pay-as-you-go / usage-based billing option

Fixed plans don't fit our volume — a prepaid credit wallet where we pay only for what we use would be fairer.

April 28, 2026

Let chatbots ask questions and collect answers mid-flow

We want the bot to ask qualifying questions, run a form inside the chat, and hand off to a human when needed.

January 12, 2026

Add a free trial before we commit to a paid plan

We'd like to test the paid features with our team for a couple of weeks before paying.

April 15, 2026

Recommend products from our store inside the chat

For our shop it'd be great if the AI could suggest relevant products to visitors during the conversation.

January 8, 2026

Better newsletter deliverability so we stop hitting spam

Some campaigns land in the promotions/spam tab — proper warmup and bounce handling would lift our open rates.

June 12, 2026

Stronger spam protection and a way to block abusive visitors

We get spammy and abusive chats. Visitor trust scoring and a blocked-words list would cut the noise.

May 30, 2026

Nested categories / sub-folders in the knowledge base

Our help center is getting big — one level of categories isn't enough to organise articles properly.

January 16, 2026

Identify our logged-in users through the SDK

We want to pass a user's name, email and plan into Yaplet so chats and replays tie to the right person.

June 6, 2026