Automation reports

Page Overview

Open an automation from the list and you land on its report, headed Report: {name} with its creation date underneath. On it you'll find:

Actions - edit, rename, duplicate, or delete the automation
Run statistics - how many runs finished, are waiting, or failed
Deliverability - a 0–100 score with a health band for the emails this automation has sent
Email performance metrics - detailed send, engagement, and delivery statistics
Detailed tables - individual records for runs and email sends

Run Statistics

The top section shows three cards, each with the number of runs behind it. One run is one pass of this automation for one contact.

Completed

Runs that finished successfully.

In Queue

Runs waiting to be processed, or currently in progress.

Failed

Runs that hit an error and couldn't complete.

Below the cards is a table of the individual runs, with columns for:

Email address - the contact this run belongs to
State - Completed, Pending or Failed
Created at - when the run was created

Use the filters to find runs by email address or state, which tells you quickly which contacts have already been through the automation.

Email Performance Metrics

The email statistics section gives you the delivery and engagement picture for everything this automation has sent:

Send Status Overview

Three progress bars break the emails down by state:

Sent emails - handed off for delivery, with its share of the total
Queued/Paused emails - waiting to be sent or temporarily stopped
Failed emails - could not be delivered

Engagement Metrics

Five key performance indicators displayed in a responsive grid:

Opened

percentage

How many recipients opened an email from this automation, as a count and a percentage

Clicked

percentage

How many clicked a link, as a count and a percentage

Bounces

percentage

How many emails bounced, as a count and a percentage

Unsubscribed

percentage

How many recipients unsubscribed, as a count and a percentage

Complaints

percentage

How many marked an email as spam, as a count and a percentage

Every percentage on this screen — including the send-status bars — is a share of all the emails this automation produced, which means sent plus queued/paused plus failed. It is not a share of delivered mail only, so a large queue pushes the open and click percentages down until it drains.

Individual Email Records

The detailed table below the metrics shows every email send with:

Email address - recipient's email
Subject line - the email subject
Sender - from address used
State - Sent, Queued, Paused, Held or Failed
Sent at - when the email was sent

Click on subject lines or email addresses to navigate to related records, making it easy to investigate specific sends or view recipient details.

Managing the Automation

Use the Actions dropdown in the top-right:

Edit automation

Opens the automation builder, where you change the trigger, the nodes and the email content.

Rename

Give the automation a name that better reflects what it does.

Duplicate

Create a copy with all its settings and email content.

Delete

Asks "Are you sure you want to delete the automation {name}?" and then removes it for good.

Deleting an automation also deletes the emails it was built around and its entire run history. This cannot be undone.

Filtering and Searching

Both tables include comprehensive filtering options:

State filters - filter by run state or send state
Email filters - search by recipient email address
Subject filters - find emails by subject line content
Sender filters - filter by sending email address
Global search - search across multiple columns simultaneously

Use column sorting (click column headers) and the column visibility controls to customize your view for different analysis needs.

This page is where you find out how an automation is actually performing, from the headline numbers down to a single recipient's email. Reviewing it regularly is what tells you whether the content, the timing and the targeting are working.