Welcome to Yaplet
Yaplet is an omnichannel communication platform that brings live chat, AI chatbots, email marketing, knowledge bases, and more into one unified workspace.
What Is Yaplet?
Yaplet is a platform that helps businesses communicate with their customers across every channel — from real-time chat on your website to automated AI conversations, email campaigns, and self-service help centers.
Instead of juggling separate tools for live chat, support tickets, newsletters, and documentation, Yaplet brings everything into a single dashboard. Your team gets one place to manage all customer interactions, and your customers get a seamless experience no matter how they reach you.
Who Is It For?
- SaaS companies looking to onboard users and reduce churn with proactive support
- E-commerce stores that need real-time chat, product recommendations, and order support
- Support teams wanting to scale with AI-assisted responses and self-service resources
- Marketing teams running newsletters, announcements, and feedback campaigns
What Can You Do with Yaplet?
Yaplet is organized around a set of products — each focused on a specific aspect of customer communication. You can use them individually or combine them into a unified experience.
Live Chat & Inbox
Have real-time conversations with website visitors. Manage all chats from a shared team inbox with assignments, notes, and presence tracking.
AI Chatbot (Vex)
Automate customer support 24/7. Train an AI assistant on your content and let it answer questions, recommend products, and hand off to humans when needed.
Tickets
Track and resolve support requests with customizable boards, priorities, and team assignments.
Newsletter & Email
Build and send email campaigns with a drag-and-drop editor. Manage subscribers, segments, and automated workflows.
Explore the Documentation
This documentation is organized into categories, each covering a different part of the platform:
Dashboard
The command center for your team. Learn how to navigate the dashboard, manage conversations, configure automation, run campaigns, and adjust settings.
Getting Started
Setting up Yaplet takes just a few steps:
Create your account
Sign up at yaplet.com and log in to your dashboard.
Install the widget
Copy the embed snippet and paste it into your website. See the Widget Getting Started guide for platform-specific instructions.
Train your AI chatbot
Open Vex in the sidebar and add your company info, knowledge base articles, and website URLs so the AI can answer customer questions accurately.
Invite your team
Go to Settings → Team to add team members, assign roles, and configure permissions.