Review Queue
Manage visitors who have been automatically flagged for review and quickly decide whether to whitelist or blacklist each one.
Overview
The Review Queue shows visitors whose trust score has dropped below the review threshold (default: 30). These are visitors that the system considers potentially risky but hasn't auto-banned — they need a human decision.
How Visitors End Up Here
When a visitor's trust score falls below the review threshold configured in Security Settings, they are automatically added to this queue with a "Pending Review" status. The queue only shows visitors who haven't been resolved yet — once you whitelist or blacklist someone, they disappear from this view.
Using the Queue
Filter Bar
- Date range — Limit to visitors flagged within a specific period
- Widget — Filter by widget
A summary bar shows the total number of visitors in the queue and the current threshold value. Click Adjust threshold to go directly to Security Settings.
Visitor Table
Each row shows:
| Column | Description |
|---|---|
| Trust Score | The visitor's current score |
| Visitor | Email or name — click to open their full security profile |
| Country | Detected country |
| Last IP | Most recent IP address, with TOR/VPN/Proxy badges if detected |
| Device | Parsed device label (browser + OS) |
| Signals | Number of triggered risk signals |
| Last Seen | When the visitor was last active |
| Actions | Whitelist or Blacklist buttons |
Taking Action
For each visitor you have two choices:
- Whitelist — Marks the visitor as trusted. They will no longer appear in the review queue, even if their trust score remains low. Use this when you've reviewed the signals and determined the visitor is legitimate.
- Blacklist — Blocks the visitor. Use this for confirmed bad actors.
You can also click the arrow button to open the visitor's full security profile for a deeper investigation before deciding.
Empty Queue
When there are no visitors to review, the page shows a success message indicating your queue is clear. This is the ideal state — it means either your visitors are all above the threshold, or you've resolved all pending cases.