Blocked
Browse the visitors Security has blocked and quickly allow or clear them.
Overview
The Blocked page lists visitors that Security has blocked — either auto-blocked because their trust score fell below the block line, or blocked by someone on your team. These are the actionable ones: open a visitor to review the signals and decide whether to keep the block, Allow them, or Clear status to hand them back to automatic scoring.
Merely low-trust visitors who aren't blocked don't appear here. They're a filter on the Visitors page instead, because Security only pushes you to act on real blocks — a low-trust visitor can still chat normally and is never queued up for a human to decide on.
How visitors end up here
A visitor lands on this page one of two ways:
- Automatic — their trust score fell below the block line (26 at the default Balanced level), so Security blocked them.
- Manual — a teammate blocked them from their profile or in bulk.
Columns
| Column | Description |
|---|---|
| Trust | The visitor's current score, colour-coded by band |
| Visitor | Name or "no email" — opens the full profile |
| Location / IP | Country flag and most recent IP |
| Widget | Which widget the visitor used |
| Signals | How many risk signals fired, plus the top one (hover for each one's impact) |
| Last seen | When the visitor was last active |
| View | Opens the visitor's full profile |
This is a browse list, so there are no inline allow/block buttons in the rows — you act from the full profile or with bulk actions.
Taking action
Click View to open a visitor's profile, where you can:
- Allow — grant a permanent exemption. They're unblocked and will never be auto-blocked again, even if their score drops later.
- Clear status — hand them back to automatic scoring, dropping the manual block.
If you decide the block was correct, just leave it in place.
Bulk actions
Select rows to Allow or Clear status together (up to 200 at a time) without opening each profile.
Filters
Open Filters to narrow the list by Email, Name, Username, or Widget. A date picker (defaulting to the last 30 days) keeps the list focused, since the blocked population can grow very large.