Billing & Payments
Understand your invoices, track AI credit usage, manage payment methods, and learn how usage-based charges appear on your bill.
Current Billing Period
At the top of your billing page, you'll see a summary of your current billing period, including:
- Projected next billing amount — An estimate of what you'll owe on your renewal date. Note that usage accrued during the cycle can also be charged mid-cycle once it crosses a threshold (see Usage Threshold Charges below), so it may not all wait for renewal
- Current billing period dates — The start and end of your current cycle
- Next billing date — When your next invoice will be generated
Line Item Breakdown
Your bill is broken down into individual charges:
| Charge Type | Description |
|---|---|
| Plan base cost | Your monthly or annual subscription fee |
| AI credit usage | Credits consumed by chatbots and AI features |
| Email usage | Newsletter and marketing emails sent |
| Prorations | Credits or charges from mid-cycle plan changes |
Usage Threshold Charges
Usage charges (AI credits, voice minutes, and newsletter emails) are normally settled on your renewal date together with your plan fee. However, to keep balances from building up too far, Yaplet also charges for usage mid-cycle: as soon as your accrued usage crosses a set threshold (roughly half your monthly plan price), an interim invoice for that usage is issued and charged to your default payment method. This can repeat multiple times in a cycle if usage keeps accruing.
Invoices
The Invoices section shows a searchable, sortable table of all your past invoices.
Each invoice includes:
- Transaction ID
- Amount charged
- Invoice number
- Date created
- PDF download link (when available)
You can search by transaction ID or invoice number, and sort by amount or date.
AI Credit Usage
The AI usage by model table gives you a detailed breakdown of your AI consumption, pre-filtered to your current subscription period.
What You'll See
- Usage broken down by AI model (e.g., GPT-4, Claude, etc.)
- Yaplet credits consumed per model
- Cost in USD per model
- Total credits and total cost across all models
Filtering Usage
You can filter your credit usage by date range using the date picker. This lets you see usage for any period up to 93 days.
Payment Methods
Adding a Payment Method
When you first subscribe, you'll be prompted to add a credit card through a secure Stripe form. Your card details are:
- Encrypted and stored by Stripe — Yaplet never sees your full card number
- Protected by 3D Secure when required by your bank
Viewing Your Payment Methods
On the billing page, you can see all your stored payment methods with:
- Card brand (Visa, Mastercard, etc.)
- Last 4 digits
- Expiration date
- Which card is set as default
Managing Payment Methods
Click Manage Subscription to open the Stripe Customer Portal, where you can:
- Add a new payment method
- Remove an old card
- Change your default payment method
Handling Payment Issues
Past Due Payments
If a payment fails (e.g., expired card, insufficient funds), your subscription status changes to Past Due. You'll see a prominent alert on your billing page with a button to resolve it.
Grace Period and Suspension
When a payment fails, your subscription enters a grace period of about one week. During this time you keep full access to all paid features while Stripe automatically retries the charge and we send reminder emails. If the payment still can't be collected by the end of the grace period, your subscription is suspended and your organization drops to the free Basic tier:
- Paid features pause — AI answers beyond the free 100/month (and pay-as-you-go answers once your credit balance runs out), voice, and marketing emails stop
- Usage-based billing stops accruing new charges
- Nothing is deleted — your widgets, conversations, knowledge bases, and all configuration are retained, and any phone numbers on your account are preserved
A banner appears in your dashboard and the organization owner receives an email when this happens. As soon as you pay the open invoice, your previous plan and all paid features are restored automatically — no reconfiguration needed.
3D Secure Verification
Some banks require additional verification (3D Secure) when processing payments. If this happens:
- Your subscription shows as Incomplete
- A prompt appears on your billing page to complete verification
- Click the action button — you'll be redirected to complete the verification in your browser
- Once verified, your subscription activates immediately
Account Balance & Top-ups
Your account balance is a prepaid wallet of credits that Yaplet spends automatically on AI (Vex) usage. Credits never expire. (Top-up and balance management is available to the organization owner.) The balance card on the billing page shows your current balance, a Top up button, and a list of recent top-up transactions.
Where Credits Come From
Credits can appear on your account from:
- Top-ups — Manually adding funds via the Top up button on the billing page or from the user dropdown menu
- Downgrading your plan mid-cycle (unused time is credited)
- Switching from annual to monthly billing (leftover balance from the annual plan)
- Overpayments that were refunded as credit
Topping Up Your Balance
Open the top-up modal
Click the Top up button on the balance card (billing page) or in the user dropdown menu at the bottom of the sidebar.
Choose an amount
Select one of the quick-select amounts or enter a custom amount. The input shows the formatted currency for your organization (USD or HUF).
Complete payment
Click Continue to Payment to be redirected to Stripe's secure checkout. All major credit and debit cards are accepted, and Apple Pay / Google Pay are available where supported by your device.
Balance is updated
After payment, you'll be redirected back to the billing page with a confirmation. Your balance updates within a few seconds.
How Credits Are Applied
Credits are displayed on your billing summary with:
- Starting balance — Your credit at the start of the billing period
- Ending balance — What remains after AI usage has been deducted