Pricing and Limits
How voice agents are billed, where to watch usage, and the hard limits that protect your workspace from runaway costs. Covers per-minute conversation pricing, concurrent-call caps, and recording retention.
How Voice Is Billed
Voice has three separate billable items. Per-minute usage is metered in Yaplet credits — the unified currency every usage-based feature in Yaplet (Vex, Copilot, voice and the rest) is converted to — and rolls onto your invoice. The other two items are invoiced separately:
Per-minute conversation
$0.12 per minute of call, rounded up to the nearest second. Counted from the moment the agent answers to the moment the call ends. Tool calls and KB lookups do not add separate charges.
Monthly number rental
A small monthly charge per phone number, varying by country and number type (local / mobile / toll-free / shared-cost). Shown on the Phone numbers page before you commit.
One-time setup fee
Charged once per number, on the order. A single fixed amount per country and type, visible on the Phone numbers page before you commit. Non-refundable. See Phone numbers for the cancellation policy.
Where to See Usage
Voice usage appears in two places:
- Dashboard → Automation → Voice — per-agent and per-number minute counts for the current period, with quick links to the highest-volume call threads.
- Settings → Subscription & billing — workspace-wide voice minutes alongside every other Yaplet usage line. Drill in for daily breakdowns.
Every call thread in the inbox shows that specific call's duration and minute cost in its footer.
Hard Limits
A handful of caps protect your workspace from accidental runaway usage:
| Limit | Default | What it does |
|---|---|---|
| Concurrent calls per org | 5 | The 6th simultaneous call to any of your numbers gets a brief "please call back" message instead of being answered. Prevents flash incidents from blowing your credit budget. |
| Recordings retained per workspace | 100 | Once exceeded, oldest recordings auto-delete. Transcripts are kept indefinitely — only audio rotates. |
| Maximum call duration | 30 min | The agent will end a call that has been going for 30 minutes regardless of state. Useful safety net against stuck calls. |
| Inactivity hang-up | 35s total (10s before nudge + 25s after) | Documented in Call flow. Cannot be disabled, but the values are tuned conservatively. |
Cost Examples
A few examples to give you a sense of scale (assuming default $0.12/min):
- A 90-second receptionist call → $0.18.
- A 4-minute support call that the agent resolves → $0.48.
- An 8-minute sales call → $0.96.
- A workspace doing 500 calls a month averaging 3 minutes → $180/mo in conversation minutes, plus number rental.
Stopping Charges
If you want to pause voice entirely:
- Detach all numbers from every agent and cancel the numbers (or keep them paid but unattached if you plan to resume soon).
- Disable each agent. Disabled agents don't pick up calls even if a number is somehow routed to them.
- Optionally delete the agents once you're sure you won't resume.
Cancelling a number is immediate (with a prorated refund for unused days in the current cycle). See Phone numbers for the full cancellation policy.