Translation | Yaplet

Auto Translate

Open the + menu (the + button beside the message box) and tap Auto Translate under Settings. A sheet opens with two tabs — Outgoing and Incoming — and you set each one separately.

Once you pick a language for either direction, a shortcut chip appears above the message box. It shows the active language (or both, separated by a slash) and reopens the sheet when tapped, so you can see at a glance that translation is on without opening the + menu again.

Auto Translate is set per conversation, and the app remembers it on this phone for your most recently used conversations — leaving the conversation, opening it from a notification or restarting the app keeps it. A conversation you haven't opened for a while starts with it off again.

You can set only one direction, both, or neither — pick Off (original) in a tab to turn that direction off.

Outgoing

You write your reply in your own language, and it is translated into the visitor's language before it is sent. Your original text is kept underneath the translation in the sent message, so the visitor sees both — nothing is lost if the translation comes out clumsy.

Outgoing auto translation only applies to public replies. Private notes are sent as typed.

Incoming

The visitor's messages are translated into your language as they arrive. When you switch it on partway through, or open a conversation that already has it on, the visitor's messages that are still waiting for an answer are translated too: everything after your last reply, or — if no agent has replied yet — after they asked for an agent. In a conversation nobody has taken over yet (the AI or a workflow is handling it), it starts after the last automated answer, and a conversation with no answer at all, such as an unanswered email, is caught up from the start. The catch-up has a length limit and starts with the newest messages. Earlier messages and the part of the conversation handled by the AI stay in the original; translate one of those from its press-and-hold sheet if you need it.

A very long message (usually a long email) is not translated automatically — tap the Translate chip under it to translate it into your incoming language. The message's press-and-hold sheet offers Translate for it too, marked Too long to translate automatically.

Translating one message

You don't need Auto Translate on to translate a single message. Press and hold the message, tap Translate to… and pick a language from the Translate message sheet — the bubble shows the translation with the chosen language as a label. Tap that label (or choose Show original in the same sheet) to clear the translation and go back to the original.

This works on any message in the thread and does not change your Auto Translate settings.

Choosing well

It's a machine translation, not a person — short, plain sentences translate more reliably than idioms or long run-on messages.
Your original text always travels along with an outgoing translated message, so the visitor can fall back on it if the translation reads oddly.
Turning outgoing translation off does not undo anything — messages you already sent stay translated in the thread. Setting Incoming to Off (original) shows the visitor's original messages again.

The same settings on the web

The dashboard has the same two directions and the same per-message translation. The setting isn't shared between the two — switching on Auto Translate in the app does not switch it on in your browser, and the other way around. Set it wherever you're replying from.

See Translation for the dashboard version.