Visitors
The Visitors screen shows who is on your website right now, what each row tells you about them, and how to jump straight into their conversation.
Who appears in the list
The Visitors screen lists everyone currently browsing a page where your Yaplet chat widget is loaded — whether or not they've said anything. You open it from Overview: tap See all on the Visitors online card, or the People who chatted tile, and use the back arrow to return. That's different from your Inbox, which only lists conversations waiting on a reply.
Under the title, a line says how many people are online right now (3 online now, or Nobody online right now when there's no one). Visitors are grouped into Online and Recently seen.
The list refreshes by itself, and again immediately whenever someone connects or disconnects. It's honest about the passage of time rather than tidy: once a visitor has shown up in the list during your session, they stay there even after they leave the site — their row just moves from Online to Recently seen, showing how long ago (like 12m), instead of disappearing. Leaving the screen and coming back clears stragglers like that out.
Reading a row
Each row is one visitor:
- Avatar, with a green dot while they're currently online.
- Country flag, when Yaplet knows where they're browsing from.
- Email, if it's known. An anonymous visitor has none, so the row shows a short piece of their ID instead — there's nothing else to show.
- How long ago, on the right: now while they're online, otherwise minutes, hours or days, like 12m, 3h or 2d.
- The address of the page they're on, when it's known.
- A small line at the bottom with Chatting (their chat window is open) or Browsing for visitors who are online, their device — Phone, Tablet or Computer — the name of the chat widget they were last on, and, on the right, the number of their conversations beside a speech-bubble icon.
Opening a conversation
Tap a visitor to open their conversation.
- If that visitor has never started a conversation, nothing happens. Starting a fresh conversation with someone who's never written is a dashboard-only action — see Visitors in the dashboard docs.
- If the conversation belongs to a brand you haven't been granted access to, nothing happens either. Brand access on the phone works exactly as it does on the web — see the team page (avatar menu → Manage team) in the dashboard.
- If a visitor has more than one conversation, a small conversation count appears on their row and tapping opens a picker instead. Each row names the channel it came through, the newest is at the top, and every one says whether a reply would actually reach the visitor — including the warning that an older chat-widget conversation won't be shown to the visitor again, so an answer typed there may never arrive. Only the ten most recent are listed.
Once you're in, everything works the way it's described in Conversations.
What the dashboard does that the phone does not
| On the dashboard | On the phone |
|---|---|
| Choose a time window — Online now, Last 24 hours, Last 7 days | Only who is online now, plus anyone who left while the screen was open |
| Filter and search the visitor list | Not available |
| Open a session replay of what a visitor did on your site | Not available |
| Ban a visitor from the list | Only from inside a conversation — see Conversation Actions |
| Start a conversation with a visitor who's never written | Not available |
For everything else the dashboard's Visitors page can do, see Visitors in the dashboard docs.