Getting Started with Voice
A step-by-step walkthrough from a fresh Yaplet account to answering your first real phone call with an AI voice agent. Covers prerequisites, the three setup steps, and how to test before you point a real number at it.
Before You Begin
A voice agent reuses the same brain as your Vex chatbot, so before you create one make sure you have:
- An active Yaplet plan with voice minutes available (check Settings → Subscription & billing).
- At least one VEX chatbot configured with the knowledge base you want the phone agent to use.
- A payment method on file, because phone numbers are billed monthly and require a one-time setup fee on purchase.
Step 1 — Buy a Number
Open Dashboard → Automation → Voice and click Phone numbers. Pick a country, then a local, mobile, toll-free or shared-cost number. Yaplet handles the regulatory paperwork.
See Phone numbers for the full guide on buying numbers and regulatory requirements.
Step 2 — Create the Agent
Click Add voice agent. Pick one of the prebuilt templates as a starting point, or start blank, then walk through the three configuration tabs:
General
Name the agent, set the system prompt (its "job description"), choose a starting greeting, and decide whether the greeting is interruptible (off by default — the greeting plays in full first).
Voice & language
Pick one of 30 Gemini voices and the language the agent speaks. The voice and language are saved together so the greeting audio is pre-generated for instant playback.
Connections
Link the VEX chatbot whose knowledge base the agent should use, attach phone numbers, and optionally enable call recording.
See Creating an agent for the deep dive.
Step 3 — Test, Then Go Live
Before you point a customer-facing number at the new agent:
- Call yourself. Dial the assigned number from any phone. The agent should pick up within a second and play the greeting in the right voice and language.
- Ask three KB questions. Pick questions you know are covered, half-covered and not covered. Confirm the agent answers correctly and admits when it doesn't know instead of inventing facts.
- Hang up and check the inbox. The call thread should appear within a few seconds with a full transcript and (if enabled) a downloadable recording.
When you're happy, either advertise the new number or forward your existing line to it. From minute one every call shows up in your inbox alongside chats and emails from the same caller.