Analytics
Track how often one workflow has run, over time.
Overview
Analytics is the third tab of the workflow builder, so it is about one workflow at a time. Open a workflow from Brand → (your brand) → Workflows and switch to the tab. The permission is Workflows.
For comparing a brand's workflows against each other, use the Sessions column on the Workflows list — it shows a total per workflow at a glance. This tab is the over-time view for the one you opened.
The figures cover the workflow wherever it ran: the chat widget, Facebook and Instagram messages, and phone calls. A workflow whose steps rule out a channel simply never produces sessions there.
Date Range Selection
Date Range
date
Filter the chart by selecting a date range with the picker. Choose a preset range, or set your own start and end dates to look at a particular period.
Workflow Usage Chart
Workflow Triggers
The chart shows how many times the workflow ran across the period you selected, as a line with an area fill underneath it.
Chart Features:
- Total Count: the number of activations across the whole period
- Time-based Visualization: how those activations were spread across the date range
- Interactive Tooltips: hover a data point for the exact count and date
- Responsive Design: the chart adjusts to the width available
Use it to find peak times, to check whether a change to the trigger conditions made a difference, and to see whether a workflow is earning its place at all.