Erase Visitor Data
Permanently delete a visitor and all their associated chats, messages, and media — the GDPR right to erasure.
Overview
When a visitor requests to have their data deleted under GDPR (right to erasure / right to be forgotten), you can permanently erase all of their data from Yaplet with a single action.
Erasing visitor data is restricted to organization owners.
What Gets Deleted
Erasing a visitor permanently removes:
- The visitor profile and all personal information
- All conversations (chats) associated with the visitor
- All messages within those conversations
- All uploaded media files (images, attachments) from storage
This action is irreversible. Once erased, the data cannot be recovered.
How to Erase a Visitor
- Open the Inbox and select a conversation with the visitor
- In the right sidebar, scroll to the visitor details
- Click the Erase visitor data button
- Confirm the action in the first confirmation dialog
- Confirm again in the second confirmation dialog
The double confirmation is intentional — this ensures you don't accidentally delete data.
Audit Trail
Every erasure is automatically logged in the Audit Log, recording:
- Who performed the erasure
- Which visitor was erased
- When it happened
- The IP address and country of the requester