Knowledge Base
Let visitors find answers on their own with an in-widget help center — browse categories, search articles, and read everything without leaving your site.
Overview
The Knowledge Base tab gives your visitors a built-in help center right inside the chat widget. They can browse your articles, search for answers, and read full content — all without leaving the page they're on.
Your widget's knowledge base stays in sync with whatever you've set up in the dashboard. Update an article there, and it's instantly available in the widget.
What Visitors See
Categories
Organized sections visitors can browse through — just like folders. Categories can contain subcategories for deeper organization.
Search
A search bar at the top of the tab lets visitors find articles instantly as they type.
Article Reader
Full articles render inside the widget with rich formatting — headings, images, tables, code blocks, and more.
Article Rating
After reading, visitors can rate how helpful an article was. Ratings show up in your dashboard.
How It Works
Visitor opens the Help tab
They see a list of your top-level categories, each with a name and description. A search bar appears at the top for quick lookups.
They browse or search
Clicking a category reveals its subcategories and articles. Alternatively, typing in the search bar shows matching results in real time.
They read an article
The article opens in a clean reading view inside the widget. Below the content, up to five related articles from the same category are suggested.
They navigate freely
A back button in the header lets visitors retrace their steps — from article back to category, from category back to the main list. The widget remembers where they've been.
Extra Features
Open in New Tab
While reading an article, visitors can click the ::icon{name="i-lucide-external-link"}:: button in the widget header to open it on your full knowledge base site in a new browser tab. Great for sharing links or reading on a bigger screen.
Links Between Articles
If an article links to another knowledge base article, clicking it navigates within the widget — no page reload. External links open in a new tab as expected.
Documentation Site Link
If you have a documentation site connected, a link card appears at the bottom of the category list so visitors can explore your full docs.
Settings
| Setting | Description |
|---|---|
| Show | Enable or disable the Help tab in the widget menu |
| Title | Custom label for the tab (defaults to "Help") |