Docs and Categories

Documentation is organized hierarchically with documentations containing categories, which in turn contain individual pages. This structure provides a clean, organized way to present complex documentation to your users.

Documentations

Documentations are the top-level containers that hold your entire knowledge base or user manual. Each documentation represents a complete set of information that can be shared publicly through connected widgets.

Documentation Settings

Each documentation has several configurable settings:

Basic Information:

  • Title - The name of your documentation
  • Language - The primary language of the content

Branding:

  • Light Mode Logo - Logo for light mode display
  • Dark Mode Logo - Logo for dark mode display

Widget Connections: Documentations must be connected to widgets to be publicly accessible. Each widget provides a different public URL and visual theme.

A documentation needs at least one widget connection to be publicly accessible. Without widgets, sharing will be disabled.

Categories

Categories organize documentation pages into logical groups within a documentation. They provide navigation structure and help users find relevant information quickly.

Category Settings

Categories have simple settings:

  • Name - The display name of the category
  • Description - A brief description for category listings

Category Management

Categories are ordered by weight, which determines their display sequence. Use the up/down arrows to reorder categories as needed.

Categories with lower weight numbers appear first. Plan your category order to match user expectations.

Publishing & Visibility

Documentation content can be published or unpublished at both the category and page level, giving you fine-grained control over what content is publicly accessible and available in AI knowledge.

Category Publishing

Categories can be published or unpublished from their settings page. When a category is unpublished:

  • All pages within the category become unavailable for AI processing
  • The category disappears from public documentation navigation
  • Child pages remain unpublished even if the category is later republished
Unpublishing a category automatically unpublishes all child pages and removes them from AI knowledge. Republishing a category does not automatically republish its pages.

Page Publishing

Individual pages can be published or unpublished independently, with these effects:

  • Published pages: Available in public documentation and processed for AI knowledge
  • Unpublished pages: Hidden from public view and excluded from AI processing
  • Parent page dependency: A page cannot be published if its parent page is unpublished
Use the status indicators (green dots for published, red dots for draft) in the hierarchy tree and category header to quickly see the publish state of your content.

AI Knowledge Integration

Only published pages in published categories are processed for AI knowledge:

  • Publishing content automatically adds it to AI knowledge (may take a moment to process)
  • Unpublishing content immediately removes it from AI knowledge
  • The system prevents publishing pages in unpublished categories
Content appears in chat widgets and AI responses only after it's published. Use the publish toggle to control when new or updated documentation becomes available to your AI assistant.

Public Documentation Behavior

Published content follows these rules in public documentation:

  • Only published categories appear in the navigation bar
  • Only published pages are accessible via public links
  • Unpublished content is completely hidden from external users
  • Share links for unpublished content will not work

Public Documentation Navigation

When documentation is published publicly, categories appear as a navigation bar below the header when there are multiple categories.

Categories are displayed as a navigation bar below the header when there are multiple categories in a documentation.

For more details about the public documentation interface, see our public documentation guide.

When a documentation contains only one category, the navigation bar is hidden for a cleaner reading experience.

Changes to category names or structure can break existing share links. Consider the impact before making significant changes.