Help tab | Yaplet

Overview

The Help tab gives your visitors a knowledge base right inside the chat widget. They can browse your articles, search for answers, and read full content — all without leaving the page they're on.

What it shows is decided entirely on the brand. The tab displays whichever knowledge base is currently on the brand's public web address. Nothing is assigned to the widget any more. If the brand's address has no knowledge base on it, the tab has nothing to show, and the widget designer says so with a warning titled, in the screen's own words, "No knowledge base on this brand's address".

To turn the tab on and name it, go to Brand → (your brand) → Chat widget → Features → Knowledge base. Those settings are the only things the widget controls about this tab.

What Visitors See

How It Works

Visitor opens the Help tab

They see a list of your top-level categories, each with a name and description. A search bar appears at the top for quick lookups.

They browse or search

Clicking a category reveals its subcategories and articles. Alternatively, typing in the search bar shows matching results in real time.

They read an article

The article opens in a clean reading view inside the widget. Below the content, up to five related articles from the same category are suggested.

They navigate freely

A back button in the header lets visitors retrace their steps — from article back to category, from category back to the main list. The widget remembers where they've been.

Choosing What the Tab Shows

Go to Brand → (your brand) → Knowledge. In the table headed Knowledge base & documentation at the top of that page, each row has a Public site column showing Live or Hidden, and each row's menu offers Show at (address) to put it up and Take down from the public site to remove it. The Other sources table below it — pasted text, question-and-answer entries, uploaded files and pages we read for you — has no such column, because none of it ever appears on the public site.

A brand serves one knowledge base and one documentation set at a time, so putting one up automatically takes the previous one down. The displaced one is not deleted and not un-indexed — it simply stops being served, and your AI keeps answering from it.

This is never called "publishing". Publish means only the per-article switch that decides whether that single article appears at all. For the whole knowledge base the words are on the public site, Live, Hidden, Show at … and take down.

A brand can hold several knowledge bases, all of which feed the AI, while only one of them is on the public address. A knowledge base can therefore exist purely as private AI knowledge and never appear in this tab.

Extra Features

Open in New Tab

While reading an article, visitors can click the ::icon{name="i-lucide-external-link"}:: button in the widget header to open it on the brand's public address (your-address.yaplet.help/k) in a new browser tab. Great for sharing links or reading on a bigger screen. That address is a brand setting now, not the widget's.

Links Between Articles

If an article links to another article in the same knowledge base, clicking it navigates within the widget — no page reload. External links open in a new tab as expected.

Documentation Site Link

If Link to Documentation is switched on in the widget's Knowledge base section, a link card appears at the bottom of the category list, pointing at the documentation set that is on the same brand address. That switch needs the Documentation module ($19 a month); without it the switch is greyed out with "Not included in your plan" beside it.

The Header Logo

The logo at the top of the public knowledge base comes from the brand's logo, set at Brand settings → Brand images, falling back to the widget's logo when the brand has none. The widget's own logo is also what appears inside the chat panel; the two are different pictures and can be set independently.

Settings

Setting	Description
Menu Title	Label used in the widget's bottom navigation (defaults to "Help")
Show on Navbar	Whether the tab appears in the widget navigation bar at all
Link to Documentation	Whether a link to the brand's documentation shows at the end of the main help section

Deleting the chat widget does not take the public knowledge base down. The brand's web address and everything on it keep working — the pages simply lose the chat bubble. Deleting the widget does destroy that widget's own conversations, messages, visitors and session replays, so read the delete dialog before confirming.