Help tab
The widget's self-service tab — it shows whichever knowledge base is currently live on the brand's public web address, so visitors can browse, search and read articles without leaving your site.
Overview
The Help tab gives your visitors a knowledge base right inside the chat widget. They can browse your articles, search for answers, and read full content — all without leaving the page they're on.
What it shows is decided entirely on the brand. The tab displays whichever knowledge base is currently on the brand's public web address. If the brand's address has no knowledge base on it, the tab has nothing to show, and the widget designer says so with a warning titled, in the screen's own words, "No knowledge base on this brand's address".
What Visitors See
Categories
Organized sections visitors can browse through — just like folders. Categories can contain subcategories for deeper organization.
Search
A search bar at the top of the tab lets visitors find articles instantly as they type.
Article Reader
Full articles render inside the widget with rich formatting — headings, images, tables, code blocks, and more.
Article Rating
After reading, visitors can rate how helpful an article was. Ratings show up in your dashboard.
How It Works
Visitor opens the Help tab
A search field sits at the top of the list. Below it — after the Documentation card, if you link one — your top-level categories are the rows of one elevated panel, each with its name, description and article count.
They browse or search
Clicking a category reveals its subcategories and articles. Alternatively, typing in the search bar shows matching results in real time.
They read an article
The article opens in a clean reading view inside the widget: the header stays, with a back chevron and the open-in-new-tab button, and the dock hides while they read. Below the content, up to five related articles from the same category are listed in one panel, and a card asks "Did this answer your question?" with three faces.
They navigate freely
A back button in the header lets visitors retrace their steps — from article back to category, from category back to the main list. The widget remembers where they've been.
Choosing What the Tab Shows
Go to Brand → (your brand) → Knowledge. In the table headed Knowledge base & documentation at the top of that page, each row has a Public site column showing Live or Hidden, and each row's menu offers Show at (address) to put it up and Take down from the public site to remove it. The Other sources table below it — pasted text, question-and-answer entries, uploaded files and pages we read for you — has no such column, because none of it ever appears on the public site.
A brand serves one knowledge base and one documentation set at a time, so putting one up automatically takes the previous one down. The displaced one is not deleted and not un-indexed — it simply stops being served, and your AI keeps answering from it.
A brand can hold several knowledge bases, all of which feed the AI, while only one of them is on the public address. A knowledge base can therefore exist purely as private AI knowledge and never appear in this tab.
Extra Features
Open in New Tab
While reading an article, visitors can click the ::icon{name="i-lucide-external-link"}:: button in the widget header to open it on the brand's public address (your-address.yaplet.help/k) in a new browser tab. Great for sharing links or reading on a bigger screen. That address is a brand setting, not a widget one.
Links Between Articles
If an article links to another article in the same knowledge base, clicking it navigates within the widget — no page reload. External links open in a new tab as expected.
Documentation Site Link
If Link to Documentation is switched on in the widget's Help section, a card with a book icon appears above the category list, pointing at the documentation set that is on the same brand address. That switch needs the Documentation module ($19 a month); without it the switch is grayed out with "Not included in your plan" beside it.
The Header Logo
The logo at the top of the public knowledge base comes from the brand's logo, set at Brand settings → Brand images, falling back to the widget's logo when the brand has none. The widget's own logo is also what appears inside the chat panel; the two are different pictures and can be set independently.
Settings
| Setting | Description |
|---|---|
| Show on Navbar | Whether the tab appears in the widget's floating dock at all |
| Link to Documentation | Whether a card linking to the brand's documentation shows at the top of the tab |