Tickets usually arrive from your widget, but you can also add them to a board yourself — handy for logging something from a support call, a meeting, or an idea you don't want to lose. Here's how.
1. Open the Add ticket dialog
Open the board you want to add to from the sidebar: Communications → Tickets → (board name). Every column gives you two ways to start a new ticket:
- The + button in the column header
- The Add ticket button at the bottom of the column
Either one opens the Add ticket dialog, already pointed at that column. You can switch to a different column from the dropdown inside the dialog.
2. Choose how to create it
The dialog gives you two options:
Quick ticket
Type a title and a description and you're done — like jotting down a note or a task. Best when you just want something on the board fast.
Use a form
Pick one of the board's existing forms — the ones listed on its Forms tab — and fill it in yourself. Yaplet generates a clear title and short summary from your answers automatically, exactly like a ticket submitted through the widget.
3. Work the ticket like any other
The ticket appears in the column you chose. Manually added tickets have no customer attached — they're marked as created from the dashboard, so you can always tell them apart from visitor submissions.
From there you can rename it, edit its summary, set a priority, assign a teammate, or drag it between columns like any other ticket.
Creating, moving, editing and deleting tickets all need the Tickets permission. If you open a board and get a Restricted Access screen instead of the kanban, that's the right to ask your administrator for.
New to boards? Start with Boards — the kanban primitive behind tickets, bugs, and feature requests.