Tickets usually arrive from your widget, but you can also add them to a board yourself — handy for logging something from a support call, a meeting, or an idea you don't want to lose. Here's how.
1. Open the Add ticket dialog
Open the board you want to add to from the sidebar: Communications → Tickets → (board name). Every column gives you two ways to start a new ticket:
- The + button in the column header
- The Add ticket button at the bottom of the column
Either one opens the Add ticket dialog, already pointed at that column. You can switch to a different column from the dropdown inside the dialog.
2. Choose how to create it
The dialog gives you two options:
Quick ticket
Type a title and a description and you're done — like jotting down a note or a task. Best when you just want something on the board fast.
Use a form
Pick one of the board's existing forms — the ones listed on its Forms tab — and fill it in yourself. Yaplet generates a clear title and short summary from your answers automatically, exactly like a ticket submitted through the widget.
3. Work the ticket like any other
The ticket appears in the column you chose. Manually added tickets have no customer attached — they're marked as created from the dashboard, so you can always tell them apart from visitor submissions.
From there you can rename it, edit its summary, set a priority, assign a teammate, or drag it between columns like any other ticket.
Creating, moving, editing and deleting tickets all need the Tickets permission. It used to be enough to be signed in to the organisation; if you open a board and get a Restricted Access screen instead of the kanban, that's the right to ask your administrator for.
New to boards? Start with Boards — the kanban primitive behind tickets, bugs, and feature requests.