When a visitor submits a Yaplet form — through a standalone link, a live chat, or a chatbot workflow — a ticket is automatically created on the board linked to that form. Your team then triages, assigns, and resolves these tickets without any manual routing.
Where submissions appear
Go to Boards in your Yaplet dashboard and open the board you linked to the form. New submissions appear as tickets in the board's default (first) column. Open any ticket to see the full form response alongside the submitter's details.
Reading form data in a ticket
Inside a ticket, the Form response section shows each field and its answer in the order they appeared on the form. For file upload fields, the attached files are available for download directly from the ticket.
Filter by form
If one board has multiple forms attached (for example, a "Contact us" form and a "Bug report" form both feeding the same board), you can filter the ticket list by form. Use the Filter dropdown at the top of the board view and select the form name. This narrows the view to only tickets created by that specific form.
Move tickets through columns
Drag tickets between columns as your team acts on them — for example, from "New" to "In progress" to "Resolved". You can also:
- Assign a ticket to a specific agent.
- Set priority (Low, Medium, High).
- Add internal comments that are invisible to the submitter.
- Link the ticket back to the visitor's chat conversation.
For a complete overview of how boards work, see Boards — the kanban primitive behind tickets, bugs, and feature requests.