What is Yaplet?
Yaplet is an all-in-one customer engagement platform. Instead of juggling separate tools for live chat, helpdesk, email marketing, and analytics, your team runs everything from a single dashboard — one login, one bill, every customer conversation in one place.
The platform is hosted in Europe (GDPR-ready by default) and installs on any website in under five minutes with a single JavaScript snippet.
What's inside Yaplet
Yaplet covers 13 integrated product areas:
- Live chat — a customizable widget on your website or app so visitors can reach you instantly.
- Vex AI — an AI agent that reads your knowledge base and handles conversations automatically, in 100+ languages.
- AI phone — a phone number answered 24/7 by a voice AI agent. 30 voices, 17 languages.
- Knowledge base — a rich-text help center your customers search from inside the widget.
- Documentation — a long-form docs site for more technical or in-depth content.
- Newsletter — a drag-and-drop email builder with segments, custom fields, and automated drip workflows.
- Outreach and marketing — proactive in-app banners, messages, and news posts triggered by visitor behaviour.
- Custom chatbots — a visual, no-code node editor for deterministic conversation flows with buttons and branches.
- Product tours — no-code guided walkthroughs anchored to your UI elements.
- Forms and surveys — lead capture, NPS, and CSAT forms that appear in the widget or live at a standalone link.
- Bug reporting — one-click reports with screenshots, session replay, and console logs.
- Shift management — agent scheduling, time tracking, and finance-ready pay reports.
- Affiliate management — a partner program with coupon codes, commission rates, and per-partner dashboards.
You don't need to set up everything on day one. Most teams start with live chat and add features as they need them.
Free plan vs paid plans
Yaplet has a permanently free plan — no credit card needed. Paid plans add more seats, higher AI limits, and advanced features, and come with a 14-day free trial.
| Limit | Free | Paid |
|---|---|---|
| Team members | 1 | More — see pricing page |
| Widgets | 1 | Multiple |
| AI answers (Vex) | 50 / month | Higher limits |
| Contacts | 1,000 | Higher limits |
| Trial required | No — free forever | 14-day free trial — card required to start, cancel before day 14 to avoid any charges |
To compare plans in detail, visit yaplet.com/pricing. You can upgrade at any time from Settings → Billing in your dashboard.
Where to start
Here is the recommended order for your first hour:
- Create your workspace — sign up, verify your email, and your workspace is ready.
- Configure your widget — pick a color and a greeting so the widget looks like yours.
- Invite your teammates — add everyone who will reply to customers.
- Send your first message — install the widget and test the full loop end to end.
Once those four steps are done, the first-week checklist walks you through connecting email, turning on Vex AI, writing knowledge base articles, and more.