What is Yaplet?
Yaplet is an all-in-one customer engagement platform. Instead of juggling separate tools for live chat, helpdesk, email marketing, and analytics, your team runs everything from a single dashboard — one login, one platform, every customer conversation in one place.
The platform is hosted in Europe (GDPR-ready by default) and installs on any website in under five minutes with a single JavaScript snippet.
How your account is organised
Your account is created with one brand already in place — a single public identity that owns the chat widget on your site, your knowledge base, everything your AI knows, and its own public web address. Most customers never need a second one. What a brand is in Yaplet covers it in full.
In the dashboard's left menu, the brand has its own section called Brand. Everything below is reached from there or from the menu groups around it.
What's inside Yaplet
Yaplet covers these product areas:
- Live chat — a customizable widget on your website or app so visitors can reach you instantly.
- Vex AI — an AI agent that answers conversations automatically from everything your brand knows, replying in whatever language the visitor writes in.
- AI phone — a phone number answered 24/7 by a voice AI agent. 30 voices, 17 languages.
- Knowledge base — a rich-text help site your customers search from inside the widget.
- Documentation — a long-form docs site for more technical or in-depth content.
- Newsletter — a drag-and-drop email builder with segments, custom fields, and automated drip workflows.
- Engagement — proactive in-app banners, messages, and news posts triggered by visitor behaviour.
- Chat workflows — a visual, no-code node editor for scripted conversations with buttons and branches. A workflow belongs to a brand and can run in chat, on Facebook and Instagram, and on phone calls. Vex is the AI that answers freely; workflows are the scripted path.
- Product tours — no-code guided walkthroughs anchored to your UI elements.
- Forms and surveys — lead capture, NPS, and CSAT forms that appear inside the chat widget. Intake forms sit on the feedback board they feed.
- Bug reporting — one-click reports with screenshots, session replay, and console logs.
- AI social posting — drafts, schedules and publishes posts to your connected Facebook and Instagram pages.
- Shift management — agent scheduling, time tracking, and finance-ready pay reports.
- Affiliate management — a partner program with coupon codes, commission rates, and per-partner dashboards.
You don't need to set up everything on day one. Most teams start with live chat and add features as they need them. Several of the areas above are paid modules you add on top of your plan rather than things every account starts with — Documentation, for example, is a $19/month module. The pricing page shows which is which.
Free plan vs paid plans
Yaplet has a permanently free plan. Paid plans add more seats, higher AI limits, and advanced features, and come with a 14-day free trial.
| Limit | Free | Paid |
|---|---|---|
| Team members | 1 | 2 on Starter, 10 on Growth |
| Brands | 1 | 1 on Starter, 5 on Growth |
| AI answers (Vex) | 100 / month (org-wide) | No free allotment — pay-as-you-go from the first answer, at a lower per-answer rate |
| Newsletter subscribers | 1,000 | 1,000 on Starter, 100,000 on Growth |
| Trial required | No — free forever | 14-day free trial — card required to start, cancel before day 14 to avoid any charges |
A brand takes the same plan slot a chat widget used to, which is why the free plan allows exactly one of each: one brand, with one chat widget, one Vex AI and one knowledge base inside it. Free and module-only accounts also share one content allowance — 250 indexed items across the whole account, where an "indexed item" is a block of content the AI has read, so one long article is usually several of them.
Every ceiling is spelled out in Free plan limits, and yaplet.com/pricing compares the plans side by side. You can upgrade at any time from Settings → Organization settings → Billing in your dashboard.
Where to start
Here is the recommended order for your first hour:
- Create your workspace — sign up, verify your email, and your account is ready.
- Let AI set up your brand — give it your website address and it fills in your details, designs your widget and teaches your AI. This wizard opens by itself the first time you sign in; you can skip it and run it later.
- Configure your widget — pick a color and a greeting so the widget looks like yours.
- Invite your teammates — add everyone who will reply to customers.
- Send your first message — install the widget and test the full loop end to end.
Once those steps are done, the first-week checklist walks you through connecting email, turning on Vex AI, writing knowledge base articles, and more.