The Browse tab inside your widget
Visitors who click the help icon on your site see a Browse tab (also called the Knowledgebase tab) inside the widget panel. From there they can search for articles and navigate your categories — without leaving your page. Articles open inline in the widget.
The Browse tab only shows content from the knowledge base connected to that widget. If no knowledge base is connected, the tab is empty. See how to connect your knowledge base to the widget.
Your public knowledge base URL
Every knowledge base also has a standalone public URL — a full help-center website visitors can browse on its own. The URL pattern is:
https://your-widget-subdomain.yaplet.help/k/The subdomain comes from the widget connected to your knowledge base. If you use a custom domain on that widget, the public KB uses it too — for example https://help.yourcompany.com/k/.
To set a custom domain, go to Dashboard → Widgets → [your widget] → Settings → Custom domain.
Article and category links
Inside the public KB, every article and category has its own shareable link. The dashboard Share button (on any article or category page) gives you two link types:
- Direct link — a human-readable URL like
/k/en/getting-started/installation. Good for SEO. Breaks if you rename the article or category. - Fixed link — a permanent URL like
/k/redirect?id=abc123. Never breaks, even if you reorganise your KB. Use this for links you embed in your product or send to customers.
Where documentation lives
Yaplet's Documentation product has a separate public portal — it does not share a URL with the knowledge base, and it does not appear in the widget Browse tab. When you connect a documentation to a widget, it gets its own public URL at:
https://your-widget-subdomain.yaplet.help/d/Not sure whether you need the knowledge base, documentation, or both? See Knowledge base vs documentation — which one to use.