Your brand's web address
The public web address belongs to your brand (see what a brand is in Yaplet). It is not a setting on the chat widget any more. You set it at Brand → Brand settings → Public address, and your knowledge base is then served at:
https://your-address.yaplet.help/k/Change that address only if you really have to. Yaplet asks you to confirm first and tells you why: "Every public link moves from {old}.yaplet.help to {new}.yaplet.help." Links you have already shared — in emails, in search results, on your own site — stop working right away, and the old address is released for someone else to take.
What visitors actually see there
A brand can hold several knowledge bases, but only one of them is served at the web address at a time. Which one is shown in the Public site column on Brand → Knowledge, where each row reads either Live or Hidden.
- A hidden row's three-dot menu offers Show at
your-address.yaplet.help. Choosing it puts that knowledge base on the address — and automatically takes down whatever was there before. - A live row's menu offers Visit the live page and Take down from the public site. Taking one down leaves the address showing nothing, but the articles themselves are untouched and your AI keeps answering from them.
Above the table there is a Public site strip naming your address, with a button for the knowledge base and one for the documentation set currently served. If nothing is served yet, a warning reads "Nothing is on {address} yet". If the brand has no address at all, the warning reads "This brand has no web address" and offers a button to Brand settings.
The Help tab in your chat widget
Visitors who open your chat widget see a row of tabs at the bottom. The Help tab shows the articles of whichever knowledge base is currently on this brand's web address — the same one the public page shows. The widget itself no longer picks a knowledge base, so there is nothing to connect. See how visitors search your knowledge base from the widget for what that tab can do.
What you can still change on the widget is how the tab looks, at Brand → Chat widget → Features: the tab's label (Menu Title), whether the tab shows at all, and whether it carries a link to your documentation. That section also names the knowledge base that is live, with a button through to the brand's Knowledge page.
You do not need a chat widget for any of this
A brand can serve a public knowledge base with no chat bubble on your site at all. And if you delete the chat widget later, the public knowledge base stays up: the web address, the articles and your AI all keep working, and your pages simply lose the chat bubble.
Article and category links
Inside the public knowledge base, every article and category has its own shareable link. The Share button in the dashboard gives you two kinds:
- Direct link — a readable address like
/k/en/getting-started/installation. Good for search engines. Breaks if you rename the article or its category. - Fixed link — a permanent address like
/k/redirect?id=abc123. Never breaks, even if you reorganise everything. Use this for links you put inside your product or send to customers.
Where documentation lives
Documentation sits on the same web address but its own path, and it does not appear in the widget's Help tab:
https://your-address.yaplet.help/d/Not sure whether you need a knowledge base, documentation, or both? See Knowledge base vs documentation — which one to use.