Customize your public help center

How branding works

The public help-center portal is not styled separately from your widget — it shares the widget's theme. That means every branding change you make in the widget settings automatically applies to the public KB portal too. There is no separate "help center design" screen.

This also means a single knowledge base can look different when accessed through two different widgets: widget A might use a blue theme, widget B a green theme — same articles, different appearance.

Set your name and logo

1. Go to Dashboard → Widgets → [your widget] → Settings.
2. Update the Widget name — this appears in the public portal header and in the widget launcher tooltip.
3. Upload a Logo — used in the public portal header. Recommended format: SVG or PNG with transparent background.
4. Save.

Choose a brand color

The brand color controls buttons, links, and accent elements throughout the public portal and the widget. To change it:

1. In the widget settings, find the Brand color field.
2. Pick a color using the color picker or enter a hex code.
3. Save — the change takes effect immediately on the public portal.

Use a custom domain

By default your public KB is available at https://{widget-id}.yaplet.help/k/. To use your own domain (e.g. https://help.yourcompany.com/k/):

1. Go to Dashboard → Widgets → [your widget] → Settings → Custom domain.
2. Enter your desired domain or subdomain.
3. Create a CNAME DNS record pointing your domain to yaplet.help.
4. Wait for DNS propagation (usually a few minutes to a few hours), then save and verify in the dashboard.

SSL is provisioned automatically — you do not need to set up a certificate. The custom domain applies to both the knowledge base (/k/) and documentation (/d/) portals on that widget.

Connect a knowledge base to a widget

A knowledge base is only publicly accessible through a connected widget. To connect:

1. Go to Dashboard → Widgets → [your widget] → Settings → Knowledge Base.
2. Select the knowledge base from the dropdown.
3. Save.

One knowledge base can be connected to multiple widgets (each with its own theme and domain). One widget can have exactly one knowledge base connected to it.