The Help tab
When a visitor opens your chat widget, a row of tabs sits along the bottom. The Help tab is the one that shows your articles:
- A search box at the top.
- Your top-level categories, listed as tiles.
- Clicking a category opens its sub-categories and articles.
- Clicking an article opens it inside the widget — the visitor never leaves your page.
Which articles it shows
The tab shows the published articles of whichever knowledge base is currently on this brand's public web address. Nothing is connected to the widget any more — the widget follows the address. Drafts are never shown, and the articles listed are the ones written in the knowledge base's own language. (New to that menu? See what a brand is in Yaplet.)
How search works
Typing in the search box looks in two places at once: article titles, where a partial word still matches, and the body text of the articles. Title matches are listed first, then body matches, each with a short excerpt showing the words that matched. It is a text search of your published articles, not an AI answer — the AI answers in the chat tab, from everything the brand knows.
Link a visitor straight to an article
You can send someone directly to one article inside the widget. Use the yaplet://article/{article-id} link format anywhere on your site or in your other Yaplet messages: when a visitor clicks it, the widget opens on that article. To get the id, open the article's Share dialog in the dashboard — it appears in the Fixed link as ?id={article-id}.
Change the tab's label, or hide it
Go to Brand → Chat widget → Features and find the section headed Knowledge base — that is the one that controls this tab. Three things are yours to set:
- Menu Title — the label under the tab in the widget's bottom bar.
- Show on Navbar — whether the tab appears at all.
- Link to Documentation — adds a card linking to the documentation on this brand's address, at the top of the tab.
If the tab is empty
That same section names the knowledge base the tab is showing, with a button through to the brand's Knowledge page. If it warns you that the brand's address has no knowledge base on it, that is the whole problem: go to Brand → Knowledge, open the knowledge base's three-dot menu and choose Show at your-address.yaplet.help. For how the public page and the tab are styled, see Customize your public knowledge base.