The Help tab
When visitors open the widget (by clicking the chat launcher on your site), they see a row of tabs at the bottom. The Help tab (you can rename this label in your widget settings) shows your knowledge base content:
- A search box at the top.
- Your top-level categories as navigation tiles or a list.
- Clicking a category expands it to show sub-categories and articles.
- Clicking an article opens it inline inside the widget — the visitor never leaves your page.
What gets shown
Only published articles from the knowledge base connected to this widget appear in the Help tab. Drafts (unpublished articles) are never shown to visitors. The articles are shown in the visitor's browser language if a translation is published for that language; otherwise the primary-language version is shown.
How search works
The search box in the Help tab performs a full-text search across article titles and body content. Results are ranked by relevance. If Vex AI is enabled on this widget, search results are also augmented with AI-generated answers that cite the relevant articles — visitors can get a direct answer without opening any article at all.
Open a specific article from the widget
You can also deep-link visitors directly to an article inside the widget. Use the yaplet://article/{article-id} link format anywhere in your site or in other Yaplet messages — when a visitor clicks it, the widget opens and navigates directly to that article. Open the article's Share modal in the dashboard to copy the article ID (it appears inside the Fixed link as ?id={article-id}).
Make sure your knowledge base is connected
The Help tab shows nothing if no knowledge base is attached to the widget. To connect one:
- Go to Dashboard → Widgets → [your widget].
- Open the General tab and scroll to the Connections section.
- Select your knowledge base from the Knowledge Base dropdown, then save.
For full customization of the Help tab's appearance and branding, see Customize your public help center.