Documentation
Introduction Dashboard
Widget Public Pages

All Articles

The Articles overview page provides a centralized view of all articles across your organization's knowledge bases, allowing you to manage content efficiently without navigating through category hierarchies.

Overview and Purpose

This comprehensive dashboard shows all articles from all your knowledge bases in a single, searchable table. Unlike the category-specific views, this page provides a bird's-eye view of your entire content library, making it ideal for:

Key Benefits

  • Centralized management of all articles in one place
  • Cross-knowledge base oversight and editing capabilities
  • Unified translation management for multi-language content
  • Bulk operations and filtering across your entire content library
  • Quick access to edit any article without category navigation

Articles Table

The overview table displays comprehensive information about each article with powerful management tools:

title
string
Title: The article title, shown as a clickable link that opens the article editor for direct editing and content management.
published
boolean
Published: Interactive toggle button showing publication status. Click to instantly publish or unpublish articles across all knowledge bases.
language
string
Language: The language code displayed as a full language name (e.g., "English", "Spanish"). Shows which language version of the article this is.
rating
object
Rating: Visual feedback summary showing user ratings with detailed breakdown on hover. Includes a reset button to clear all ratings for the article.
category
string
Category: The category name, shown as a clickable link that navigates to the category-specific article management page.
knowledgeBase
string
Knowledge Base: The knowledge base name, shown as a clickable link that opens the knowledge base overview page.
date
date
Date: Creation date of the article.

Article Management Actions

Publishing Control

Toggle articles between published and draft states directly from the overview:

Published: Article is live and searchable by visitors and chatbots.
Not Published: Article is saved as a draft, only visible in the dashboard.

Rating Management

Each article displays visitor feedback with a comprehensive rating system:

Rating Overview

  • Visual indicators: Color-coded badges (green for positive, red for negative, gray for neutral)
  • Detailed breakdown: Hover to see exact counts (😁 positive, 😐 neutral, 😞 negative)
  • Percentage scores: Overall satisfaction rating displayed
  • Reset functionality: Clear all ratings if needed for fresh feedback collection

Sharing Articles

Share individual articles directly from the overview:

Sharing Requirements: Articles must be published AND their knowledge base must have widgets attached for sharing to be available.

Article Deletion

Permanently remove articles and their translations with confirmation prompts.

Advanced Filtering and Search

The articles overview provides powerful filtering options to find specific content:

title
string
Title Filter: Search articles by title or content keywords.
language
string
Language Filter: Show articles in specific languages or all languages.
published
boolean
Published Status: Filter by published, draft, or show all articles.
category
string
Category Filter: Find articles within specific categories across knowledge bases.
knowledgeBase
string
Knowledge Base Filter: Focus on articles from specific knowledge bases.

Translation Management

The overview makes it easy to manage multi-language content across your entire organization:

Translation Visibility: Each language version appears as a separate row, making it easy to see translation coverage and status across all your content.
  • Language identification: Clear language labels for each article version
  • Cross-knowledge base translations: Manage translations across multiple knowledge bases simultaneously
  • Publication status: See which language versions are published and which are drafts

Workflow Efficiency

This centralized approach streamlines content management workflows:

Content Audit

Quickly identify unpublished drafts or articles needing updates across all knowledge bases.

Translation Planning

See translation gaps and coverage across your entire content library at once.

Bulk Publishing

Publish or unpublish multiple articles without navigating through category hierarchies.

Quality Control

Monitor ratings and feedback across all content to identify popular or problematic articles.

The Articles overview transforms how you manage knowledge base content by providing a unified, efficient interface for organization-wide content operations.

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