Sharing | Yaplet

Widget Selection

When sharing knowledgebase content, you can select from multiple widgets because a single knowledgebase can be attached to multiple widgets. This relationship allows the same knowledgebase content to be accessible through different widget interfaces.

For more details on widget connections, see the Widget Connections documentation.

Each widget represents a different public interface where your knowledgebase content can be viewed. When a knowledgebase is assigned to multiple widgets, the share modal becomes available for all connected widgets, allowing you to choose which widget's URL structure to use for sharing.

Public Knowledgebase Pages

The generated links redirect to public knowledgebase pages that share the same design as their corresponding widget. This means the visual appearance and branding of the shared knowledgebase content will match the widget it was shared through.

Learn more about public knowledgebase pages in the Public Knowledgebase documentation.

Link Types for Articles

When sharing individual articles, the modal provides two different link types with distinct advantages:

Direct Link (Structure-Based)

URL Structure: Uses language/category/article names in the path
Example: /k/en/getting-started/installation
Advantages: Human-readable, SEO-friendly
Disadvantages: Breaks if names change (language, category, or article name modifications)
Best for: Google indexing, chat links, temporary sharing

Fixed Link (ID-Based)

URL Structure: Uses article ID for permanent referencing
Example: /k/redirect?id=abc123
Advantages: Never breaks from reorganization or name changes
Disadvantages: Less readable, not SEO-optimized
Best for: Documentation, permanent references, API integrations

Direct links will break if any part of the content structure changes (language code, category name, or article title). Use fixed links when you need permanent, reliable links.

Choose direct links for user-facing content where readability matters, and fixed links for internal documentation or systems that need guaranteed long-term access.