Editing Articles
A comprehensive guide to configuring article settings, using AI tools for content generation, and sharing articles in the knowledge base.
Basic Settings
The article editor provides essential settings to control how your knowledge base articles are structured and published.
Title
The article title is a required field that appears in navigation menus, search results, and as the page heading when visitors view the article. Choose a clear, descriptive title that accurately represents the article's content.
Language
Articles can be written in multiple languages to support international audiences. The language setting determines:
- Which language version of the article is displayed
- How the article appears in language-specific navigation
- URL slugs and SEO optimization for that language
If the article is in the knowledge base's primary language, this field is read-only. For translations, you can select from the configured additional languages in your knowledge base settings.
Published Status
The published toggle controls whether the article is visible to visitors:
- Published: Article is live and accessible via your widget URLs
- Unpublished: Article is saved as a draft and only visible in the dashboard
When you publish an article, it automatically gets indexed for chatbot responses and search functionality.
AI Tools
The article editor includes powerful AI tools to help you create and refine content more efficiently.
AI Content Generation
The AI Content button opens a comprehensive modal with three different modes for working with article content:
Creates a completely new article from scratch based on your description. Perfect for brainstorming new topics or getting initial drafts started.
When to use:
- Starting fresh with a clear concept
- Creating structured content from ideas
- Building articles from topic descriptions
The AI generates structured HTML content with proper headings, paragraphs, and formatting.
Extends existing articles by appending new content. Ideal for expanding on existing topics or building comprehensive articles incrementally.
When to use:
- Adding sections to existing guides
- Expanding detailed explanations
- Building longer, comprehensive articles
The AI maintains your existing style and structure while adding new content.
Refines and improves existing content without starting over. Great for fixing issues or enhancing readability.
When to use:
- Improving grammar and clarity
- Reorganizing content structure
- Adding or removing specific sections
- Adjusting tone or readability
The AI edits specified parts while preserving the overall structure.
AI Title Generation
The AI Title button automatically generates engaging, concise titles based on your article content. Simply click the button after writing your content, and the AI will suggest a 2-6 word title that captures the essence of your article.
Content Editor
For detailed information about using the rich text editor to format your article content, including text formatting, media embedding, and advanced features, see our comprehensive Content Editor Guide.
Sharing Articles
Once your article meets the sharing requirements, you can share it directly with visitors using the Share button. The sharing functionality provides direct URLs that visitors can use to access your articles. For detailed information about sharing options and configuration, see our Article Sharing Guide.