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Tours

Tours are interactive guided experiences that walk users through your product features and interface, helping them discover functionality and reach key insights. Unlike static content, tours provide step-by-step visual guidance that highlights elements, shows videos, and explains features in context.

How Tours Work

Tours are delivered as overlay experiences that appear directly on your website, guiding visitors through interactive walkthroughs of your product. They combine visual cues, explanatory text, and optional video content to create engaging onboarding or feature discovery experiences that adapt to your site's design.

Triggering Tours

Tours can be triggered by various events and conditions such as page visits, user interactions, time-based rules, or custom events. For detailed information about configuring tour triggers, see our comprehensive trigger documentation.

Trigger Configuration

Learn about all available trigger options and how to configure them for your tours.

Tour Settings

Basic Configuration

Name
string required
A descriptive title for your tour used in the dashboard.
Widget
string required
Select which widget this tour belongs to. The widget determines which website the tour will appear on.
Published
boolean
Toggle whether the tour is active and can be triggered for visitors.
Start URL
string required
The specific page URL where the tour begins. The tour will only trigger on this exact page.
Weight
number
Determines tour priority when multiple tours qualify for the same visitor. Higher weight tours are triggered first.
Allow Close
boolean
Enable visitors to dismiss the tour at any time.
Back Button
boolean
Show a back button allowing users to navigate to previous tour steps.

Tour Builder

The tour builder provides a visual interface for creating interactive guided experiences. It opens in a separate window and allows you to build step-by-step tours directly on your website.

Step Types

Tours support multiple step types to create rich, interactive experiences:

Text-based steps that display messages and information without highlighting specific elements.

Builder Workflow

The tour builder works through three main modes:

Step 1: Setup Starting Page

Enter the URL of the page where your tour should begin. The builder opens this page in a new window.

Step 2: Add Tour Steps

Click elements on your website to create pointer steps, or add text/video steps to guide users through features.

Step 3: Configure Step Content

For each step, add explanatory text, optional videos, and interaction instructions.

Step 4: Preview & Refine

Test the tour flow, adjust step order, and ensure smooth navigation between steps.

Step 5: Save Tour

Save your tour configuration back to the dashboard for publishing.

Link steps redirect to new pages and end the current tour. For multi-page experiences, create separate tours for each page and use link steps to connect them.

Preview & Testing

Use the built-in preview feature to see how your tour will appear on your website. The tour builder provides real-time preview of steps and interactions.

Testing Outreach Campaigns

Learn how to safely test your outreach campaigns before deploying them to live visitors.

Always test your tours across different devices and screen sizes to ensure proper element highlighting and step progression work correctly.
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