Emailing
Configure how your organization sends and receives email — from instant yaplet.io addresses to fully branded custom domain emails for newsletters and automation.
Overview
Everything on this page lives at Settings → Organization settings → Emailing. Yaplet gives you two ways to handle email communication, each suited for different needs. You can start with a simple yaplet.io address in seconds, or set up your own domain for full branding and newsletter access.
| Yaplet.io Emails | Custom Domain Emails | |
|---|---|---|
| Setup time | Instant | 15–30 minutes |
| DNS configuration | Not required | Required |
| Email format | [email protected] | [email protected] |
| Inbox conversations | Yes | Yes |
| Reply to visitors | Yes | Yes |
| Email threading | Yes (automatic) | Yes (automatic) |
| Newsletter campaigns | No | Yes (verified domain only) |
| Email automation emails | Yes | Yes |
| Deliverability | Shared reputation | Your own reputation + deliverability monitoring |
| Permission required | Settings.Email | Settings.Domain |
Newsletter campaigns require a verified custom domain. You cannot send newsletters from a
@yaplet.io address. If you plan to use the Newsletter feature, set up a custom domain first.Want to go deeper on sending health? See Email Deliverability to learn how Yaplet protects your sending reputation, or set up a Dedicated IP for high-volume, isolated sending.
How Email Works in Yaplet
Regardless of which email type you use, email in Yaplet works the same way:
- Incoming emails sent to any of your Yaplet email addresses automatically create a new chat in the inbox (or route to an existing conversation if it's a reply). The sender becomes a visitor in your system.
- Email threading is automatic. Every outgoing email includes a unique Reply-To address that ties replies back to the correct conversation. Customers can reply naturally from their email client and the response appears in the same chat thread.
- Email-source chats (conversations that started from an incoming email) are marked with an "Email" badge. When you send a message in these chats, it's automatically delivered as an email — no need to use the "Send Email" button manually.
Choose Your Setup
Yaplet.io Emails
Get started in seconds with a shared @yaplet.io address. No DNS, no verification — just pick a prefix and start receiving emails in your inbox.