Board View
Interactive kanban board for managing and organizing tickets with drag-and-drop functionality and comprehensive filtering options.
Overview
The board view displays your tickets in a visual kanban layout with columns representing different stages of your workflow. Each ticket appears as a card that can be dragged between columns to update its status.
Core Features
Ticket Management
- Drag & Drop: Move tickets between columns by dragging them to change status
- Priority Levels: Click priority badges (Low, Medium, High) to cycle through levels with color coding
- Ticket Titles: Click the edit icon to rename tickets inline
- Ticket Details: Click any ticket card to open detailed view in a slideout panel
Column Organization
- Add Columns: Create new workflow stages with the "Add Column" button
- Column Management: Right-click column headers to rename, change colors, or reorder columns
- Public/Private: For feature request boards, toggle column visibility for public roadmaps
- Default Columns: Locked columns cannot be deleted or moved
Search & Filtering
Text Search
- Search through ticket content and form data in real-time
- Located at the top-left of the board
Advanced Filters
- Priority: Filter by Low, Medium, or High priority tickets
- Email: Search tickets by submitter's email address
- Assignee: Filter tickets by assigned team member
- Form: Filter by the submission form used
Archive System
- Show/Hide Archive: Toggle archived tickets visibility with the archive button
- Archive Column: View archived tickets in a dedicated column
- Bulk Archive: Archive all tickets in a column from the column menu
Board Sharing
- Public Roadmaps: Share feature request boards publicly through widget links
- Widget Integration: Generate unique URLs for each connected widget
- Copy Links: Easily copy shareable board URLs to clipboard
Workflow Controls
Column Operations
- Rename: Change column names to match your process
- Color Coding: Assign colors to columns for visual organization
- Reordering: Move columns left/right to adjust workflow sequence
- Bulk Actions: Archive or delete all tickets in a column
Ticket Operations
- Priority Cycling: Click priority badges to rotate through levels
- Inline Editing: Edit ticket titles without opening details
- Visual Indicators: Unread tickets pulse with accent color
- Widget Logos: See which widget generated each ticket
Navigation
- Settings: Access board configuration and widget associations
- Back Navigation: Return to boards overview
- Keyboard Shortcuts: Use Enter to save title edits, Escape to cancel
Use the search and filters to quickly find specific tickets when dealing with large boards. Drag-and-drop provides the fastest way to update ticket status during triage.
Archived tickets are preserved but removed from active workflow. Use archiving for completed work rather than deletion.