All Shifts
The administrative view of every agent's shifts — review and correct times, set pay rates, finalize for payroll, and read the audit trail behind any change.
Where to find it
Team → Shifts → All Shifts in the left menu.
What it adds over My Shifts
My Shifts shows one person their own hours. All Shifts shows everyone's, and adds the things only an administrator should be able to do: change someone else's pay rate, lock a shift so payroll can rely on it, and record a shift that was never clocked in.
The table
| Column | What it shows |
|---|---|
| Shift Type | The category, shown in that type's color |
| User | The agent who worked the shift |
| Start Time | When it began — editable while the shift is not finalized |
| End Time | When it ended — editable while the shift is not finalized |
| Pay Rate | The hourly rate on this shift — editable while it is not finalized |
| Duration | Total time worked |
| Salary | Duration × the shift type's multiplier × the pay rate |
| Finalized | A toggle that locks or unlocks the shift |
| Edited | Marks a shift whose times were changed by hand |
| Comments | The note on the shift |
Administrative actions
Finalizing shifts
Review the shift
Check the times, the duration and whether the row is marked as Edited.
Check the log if it was edited
Open Check logs to see exactly what was changed, by whom and when.
Finalize one shift
Flip the toggle in the Finalized column.
Or finalize a batch
Tick several rows and choose Finalize selected from the bulk actions.
Changing a pay rate
For any shift that is not yet finalized:
- Click into the Pay Rate field
- Type the new hourly rate
- It saves by itself and the change is written to the shift's log
Adding a shift by hand
Click "Add shift"
The button at the top of the table opens the dialog.
Choose the agent
Which team member the shift belongs to.
Fill in the details
Shift type, start time, end time, and whether it should be finalized straight away.
Add a comment
Anything worth recording about why the shift was entered by hand.
The shift log
Every shift keeps its own history. Open Check logs on a row to see:
- Who made each change and when
- What was changed — times, pay rate, comments, finalization
- The old value and the new value
- The whole sequence, oldest to newest
Filtering and search
Filters
Narrow the table by several things at once:
- Agent — one person
- Shift Type — one category
- Finalized — finalized only, pending only, or all
- Edited — pick out the shifts that were changed by hand
- Comments — search the text of the notes
Date range and shareable links
The date picker sets the period. The agent, the start date and the end date are also carried in the page's web address, so a filtered view can be copied out of the address bar and sent to a colleague. Clicking an agent on the shift Reports page opens exactly this page, already filtered to that person and period.
Bulk actions
Selecting several rows
Tick the checkboxes to act on more than one shift at a time:
- Finalize selected — lock them all for payroll
- Delete selected — remove them all, after a confirmation
What the page marks visually
Shift type colors
Each shift type has a color, so you can tell categories apart while scanning the table.
The Edited warning
A shift whose times were changed by hand shows a warning icon. Hovering it repeats the reminder to review the log before finalizing.
The Finalized toggle
The toggle tells you the state at a glance and changes it on click — including unlocking a shift you need to correct.
Audit trail
Every change on this page is recorded on the shift it belongs to: who did it, when, and what the value was before and after. That is what makes a finalized shift safe to pay against — the number can be traced back to the edits behind it.