User Settings | Yaplet

The User Dropdown is located at the bottom of the dashboard sidebar. It gives you quick access to your profile, status controls, shift management, team switching, and account settings.

Click your avatar and username at the bottom-left of the sidebar to open the dropdown menu.

Profile Info

Your username, email, and avatar are shown at the top of the dropdown.

Dark Mode

Toggle between light and dark mode directly from the dropdown.

Balance & Top Up

View your current account balance and add funds with the Top up button. Your balance is automatically applied to upcoming invoices.

Online Status

Switch between Online and Offline to control whether you receive new chats.

Shift Management

If your organization uses Shifts (the feature previously called Time Management — the menu entry is now Team → Shifts), the dropdown includes shift controls.

Starting a Shift

Select Start shift from the dropdown and choose from your available shift types. If the shift type requires you to be online, you'll be prompted to set your status first.

Ending a Shift

Select End shift to clock out. If you're currently online, you'll be asked whether you'd like to go offline as well.

Which shift types you may start is checked on the server, not only in the dropdown. Picking one you have not been assigned is refused, so the restriction is real rather than a filtered list.

Shift types are created and assigned by your organization admin, under Team → Shifts → Shift Types. If you don't see any shift types, contact your admin to assign them to you.

Switching Teams

If you belong to multiple organizations, use the Team submenu to switch between them. Your current team is shown next to your username.

Which organization you are working in is stored on your account, not in this browser. Switching teams here reloads the dashboard and clears your open chat tabs — and it also switches every other window and tab you are signed into, on every device.Every other open dashboard tab then shows a Team switched in another window notice that can't be closed. Reload this tab reloads it into the new team, on the dashboard home rather than the page you were on; Check again asks the server once more. If you switch back to the original team, the notice closes by itself. In the same browser it appears within moments; in another browser or on another device, when you return to that tab.

Users with the Organization permission will also see a Manage team link that navigates to the organization settings page.

Sign Out

Select Sign out at the bottom of the dropdown to log out of your account.

Open the settings modal by clicking Settings in the user dropdown. The modal is organized into three cards: a Profile card, a Notifications card for desktop alerts, and an Account card for email and password management.

The profile card lets you update your display name, avatar, and notification preferences in one place.

Field	Description
Avatar	Hover over your profile picture and click to upload a new one. Accepted formats: WEBP, PNG, and JPEG.
Display name	Your username visible to teammates and customers.
Notification volume	Slider (0–100) to control notification sound loudness. A preview sound plays as you adjust. Click the speaker icon to mute/unmute.

Click Save to apply your profile changes.

Browser Notifications

The Notifications card carries one switch — Browser notifications on this device — which controls whether your operating system shows you a popup when a visitor writes while the dashboard is behind another window.

The switch is per browser, not per account: turning it on here does nothing for the browser on your other computer, and signing in somewhere else starts from off. The hint line under it tells you where you stand:

Hint	What it means
Turn this on to be told about new messages…	Off. Flip the switch and allow the browser's permission request.
You get a desktop notification when a visitor writes…	On. A Send test button appears next to the switch — it sends a real notification to this browser so you can confirm it arrives.
Blocked by your browser	The permission was refused earlier and Yaplet cannot ask again. Allow notifications from the icon at the left of the address bar, reload, then switch it on.
Not available in this browser	That browser cannot show desktop notifications at all — Safari on an iPhone or iPad in a normal tab, for example.

The notification volume slider on the Profile card is a different thing: it controls the sound the dashboard plays inside the page, not the desktop popup. Desktop popups use your operating system's own notification sound.

This card is also the way back if you dismissed the prompt in the Inbox with Don't ask again — the card there never returns, but this switch always works. Full behavior, including who gets notified for which conversation, is covered by Desktop Notifications under Dashboard → Inbox.

Email Address

Your current email is shown in the Account card. How you can change it depends on how you signed up:

Email/password accounts — Click Change to start a secure email change flow. You'll need to enter your new email, confirm your current password, and then verify with a 6-digit code sent to the new address.
OAuth accounts (Google) — Your email is managed by your identity provider and cannot be changed from Yaplet.

The verification code expires after 10 minutes. You can request a new code after a 60-second cooldown.

Password

If you signed up with email and password, you can update your password from the Account card:

Click Change next to the password field
Enter your current password for verification
Set a new password (minimum 8 characters) and confirm it
Click Update password

OAuth-only users (e.g., Google sign-in) won't see the password section — your authentication is managed by your identity provider.