Vex | Yaplet

What Vex Can Do

Vex seamlessly integrates into your support workflow, providing immediate assistance around the clock. By resolving over 75% of support queries instantly, it maintains high customer satisfaction while freeing your human agents for complex issues.

Autonomous Support

Vex handles complete support conversations independently, using extensive knowledge bases to provide accurate, personalized responses that feel natural and engaging.

Lightning-Fast Responses

Say goodbye to waiting times. Vex responds instantly to inquiries 24/7, successfully resolving most tickets without human intervention.

Smart Handoffs

Vex recognizes its limitations and smoothly transfers conversations to your support team when human expertise is needed, ensuring customers always receive appropriate help.

Continuous Learning

Vex actively monitors unanswered questions to identify knowledge gaps, continuously improving support coverage by highlighting topics that need to be added to its training data.

Getting Started with Vex

Vex becomes a knowledgeable assistant through context - the foundation of its intelligence. Without context, Vex can only respond based on general training data. With context, it transforms into a specialist that provides accurate, relevant answers about your specific business.

Training Your AI

You can provide context in several formats to cover different types of information:

Public URLs: Add web content by scraping website pages, documentation, or help centers
Knowledge Base: Integrate existing knowledge base articles for comprehensive product information
FAQs: Create question-and-answer pairs for common inquiries
Documents: Upload PDFs, DOCX, or TXT files containing detailed information
API Tools: Connect to live data like account details, order status, or user preferences
Product Feeds: Enable AI-powered product recommendations during conversations

Key Features & Configuration

Vex offers powerful features to enhance your customer support experience:

Knowledge & Context

Context

Context is the foundation of Vex's intelligence. Learn why context matters and how to provide it in various formats to make your AI a knowledgeable representative of your business.

Public URLs

Add web content to your knowledge base by scraping website pages. Perfect for keeping Vex updated with current information from your website, documentation, or help center.

API Tools

Enable Vex to fetch real-time data from external systems. Connect to live information like account details, order status, or user preferences for accurate, personalized responses.

Products

Add and manage product feeds to enable AI-powered product recommendations in conversations. Vex can automatically suggest relevant items when visitors express purchase intent.

Configuration & Behavior

VEX Settings

Configure Vex's behavior, context connections, and AI models. Set up agent escalation, privacy controls, and customize how Vex handles different conversation scenarios.

Conversation Starters

Create pre-defined buttons that appear at the start of chats, helping users quickly initiate common interactions with Vex without typing their first message.

Analytics & Improvement

AI Responses

Track and analyze how Vex performs across different conversation types. Understand success rates, response categories, and identify patterns in your support interactions.

AI Conversation Reports

View comprehensive performance metrics for Vex across all customer conversations. Monitor success rates, AI-handled conversations, and response breakdowns.

Context Suggestions

Use AI-powered suggestions to improve Vex by analyzing failed responses. Identify knowledge gaps and get actionable recommendations for enhancing your chatbot's performance.

Best Practices

Start with quality context: Focus on adding high-quality, relevant information rather than trying to include everything. Better context leads to better answers.

Keep content current: Regularly update your knowledge base and monitor Vex's performance to ensure it provides accurate, up-to-date information.

Monitor and improve: Use the analytics features to track performance and implement suggestions to continuously enhance Vex's effectiveness.

Vex transforms your customer support from reactive to proactive, providing instant, intelligent assistance while seamlessly connecting customers to human agents when needed. With proper setup and ongoing optimization, Vex can handle the majority of your support inquiries autonomously.