Context | Yaplet

Why Context Matters

Your chatbot needs context to understand and respond to questions about your unique offerings. Without context, it might give generic answers that don't reflect your brand or provide the specific information your customers need.

Example: Without context, asking "What's your return policy?" might get a generic response. With context about your specific 30-day return policy, the chatbot gives accurate, branded answers.

How Context Works

When someone asks your chatbot a question, the AI searches through your provided context to find relevant information. It uses this information to generate responses that are:

Accurate - Based on your actual content, not generic training data
Consistent - Matches your brand voice and policies
Current - Reflects the latest information you've provided

The AI automatically retrieves and ranks the most relevant context for each question, ensuring responses are helpful and on-topic.

Types of Context

You can provide context in several formats to cover different types of information:

Plain Text

Add written content like product descriptions, company policies, or general information. The AI can reference this text when answering questions.

FAQs

Create question-and-answer pairs for common inquiries. This is perfect for handling frequently asked questions with precise, consistent answers.

Documents

Upload PDF, DOCX, or TXT files containing detailed information. The chatbot automatically processes and chunks these documents to make the content searchable.

Public URLs

Add web content to your knowledge base by scraping website pages. Perfect for keeping your AI updated with current information from your website, documentation, or help center. Supports single URLs or entire sitemaps with automatic re-scraping.

API Tools

Enable your AI to fetch real-time data from external systems. Connect to live information like account details, order status, or user preferences. Supports dynamic user input forms and handles API failures gracefully.

Best Practices

Keep it organized: Use clear, descriptive names for your context items so you can easily manage them later.

Quality over quantity: Focus on adding high-quality, relevant information rather than trying to include everything. Better context leads to better answers.

Update regularly: Keep your context current by reviewing and updating information as your business changes.

Context transforms your chatbot from a generic AI assistant into a knowledgeable representative of your business, capable of providing accurate, helpful responses that reflect your unique offerings.