Recent Events
View a timeline of visitor activity and system events for the current chat conversation.
Overview
The Recent Events section displays a chronological list of all events that occurred during a visitor's chat session. This includes page views, agent interactions, widget usage, and system-generated events like bans or unbanned status.
Event Types
Page View
Tracks when visitors navigate to different pages on your website during their session.
Session Start
Marks the beginning of a new visitor session when they first interact with your widget.
Agent Request
Records when a visitor requests to speak with a human agent.
Widget Open
Logs when the chat widget is opened by the visitor.
Agent Actions
Includes events like agent joins, transfers, or request cancellations.
Rating Events
Captures when visitors leave feedback or ratings for their conversation.
Visitor Status
Tracks when visitors are banned or unbanned from your system.
Email Updates
Records when visitor email information is updated.
Event Details
Each event in the timeline shows:
- Event Icon: Visual indicator for the event type
- Event Label: Human-readable description (e.g., "Page View", "Agent Request")
- Timestamp: When the event occurred, displayed as relative time (e.g., "2 hours ago")
Click on any event to expand it and view additional details:
- URL Information: For page view events, shows the visited page URL
- Data Fields: Additional context-specific information associated with the event
- Metadata: System-generated details about the event
Loading More Events
If there are more events available than currently displayed, a "Load more" button appears at the bottom of the events list. Click it to fetch and display the next batch of events.
Use Cases
- Debugging Issues: Trace visitor actions leading up to a support request
- Performance Analysis: Identify common paths and interaction patterns
- Quality Assurance: Review agent response times and conversation flow
- Security Monitoring: Track suspicious activity or banned visitor attempts
The events timeline provides valuable insights into the complete visitor journey, helping you improve your support processes and website experience.