Voice Agents | Yaplet

What Voice Agents Do

A voice agent answers a real phone number with a natural-sounding AI voice. It speaks one of 17 supported languages, draws answers from the same knowledge base your Vex chatbot uses, can call workflow tools, transcribes the entire conversation live, and ends up as a thread inside your inbox — right next to the chats and emails the same caller may have had with you before.

24/7 pickup

Every call is answered in under half a second. No queue, no voicemail, no missed customer — even at 3am on a public holiday.

KB-powered answers

A voice agent shares its brain with your Vex chatbot. Anything you teach the KB about pricing, shipping, refunds or product specs becomes a real-time spoken answer on the phone.

Live transcription

The whole call is transcribed in real time. The transcript lands in your inbox the moment the call ends, fully searchable alongside your chat threads.

Block spam callers

Known spammers and abusers on your visitor blocklist are rejected at preflight — no rings, no greeting, no per-minute charge. Driven by the same blocklist your inbox already uses.

Voice agents are configured under Dashboard → Automation → Voice. Each agent is bound to one or more phone numbers and one knowledge-base-backed VEX chatbot.

How a Call Works

Inbound call — A caller dials a number you've bought through Yaplet.
Preflight gate — If the caller's number matches a blocked visitor record in your org, the call is rejected before it rings. Otherwise it proceeds.
Greeting — The agent plays a pre-generated greeting and the call goes live.
Conversation — Gemini Live drives the conversation, calling tools when needed (knowledge-base lookup, workflow actions, context tools).
Wrap-up — When the caller hangs up (or the agent ends the call), a transcript and optional MP3 recording are written to the inbox.

Voice agents currently handle the entire call on their own — they cannot transfer to a human or another phone number. If the agent can't help, it admits so out loud and offers to end the call so the caller can follow up via chat or email. Live transfer is on the roadmap.

Learn More

Getting started

End-to-end walkthrough from signing up to taking your first real call.

Phone numbers

Buy a number in 170+ countries, including regulatory paperwork.

Creating an agent

The General, Voice & Language and Connections tabs explained.

Voice & language

Pick from 30 voices in 17 languages and choose what fits your brand.

Knowledge base & tools

Hook the agent into your KB so it can answer from your articles.

Call flow & transcripts

What happens during a call, where transcripts and recordings end up.

Pricing & limits

Per-minute pricing, concurrency caps, recording retention.

Compliance reminder: call recording and AI disclosure rules vary by country. Yaplet does not auto-play a consent disclaimer — if your jurisdiction requires one, add it to the agent's begin message yourself. You are responsible for jurisdictional consent rules where your callers live.