All Shifts

Overview

The All Shifts page provides administrators with complete oversight of time tracking and payroll management for all agents in your organization. This powerful dashboard allows you to review, edit, and finalize shifts, manage pay rates, and maintain accurate records across your entire team.

Permission Required: This page is only accessible to users with the appropriate administrative permissions for time management.

Key Administrative Features

Organization-Wide Visibility

Unlike the personal "My Shifts" view, this page displays shifts for all agents in your organization, giving you a complete overview of team activity and productivity.

Advanced Table Columns

The table includes additional columns for comprehensive shift management:

Column	Description
Agent	The username of the agent who worked the shift
Shift Type	Type of shift with color coding for visual identification
Start Time	When the shift began (editable for non-finalized shifts)
End Time	When the shift ended (editable for non-finalized shifts)
Pay Rate	Hourly pay rate (editable for non-finalized shifts)
Duration	Total time worked
Salary	Calculated pay including shift multipliers
Finalized	Approval status with toggle control
Edited	Indicates if shift times were manually modified
Comments	Optional notes and additional information

Administrative Actions

Finalizing Shifts

Review Shift Details

Examine shift times, duration, and any edited indicators

Check Logs (if needed)

Click the logs icon to view the complete audit trail of changes

Finalize Individual Shifts

Use the toggle switch in the Finalized column to approve shifts

Bulk Finalize

Select multiple shifts and use "Finalize selected" to approve them all at once

Managing Pay Rates

For non-finalized shifts, you can adjust pay rates directly in the table:

Click in the Pay Rate field
Enter the new hourly rate
Changes are automatically saved and logged

Adding Shifts Manually

Click "Add Shift"

Use the blue "Add Shift" button to create shifts manually

Select Agent

Choose which team member the shift is for

Configure Details

Set shift type, start time, end time, and finalization status

Add Notes

Include any relevant comments or information

Reviewing Shift Logs

Every shift maintains a complete audit trail. Click the logs icon to view:

Who made changes and when
What was modified (times, pay rates, comments)
Original vs. new values
Complete change history

Review edited shifts: Shifts marked as "Edited" show a warning icon. Always check the logs before finalizing to ensure accuracy.

Advanced Filtering and Search

Comprehensive Filters

Filter shifts by multiple criteria simultaneously:

Agent: Search by username or email
Shift Type: Filter by specific shift categories
Finalized Status: Show only finalized, pending, or all shifts
Edited Status: Focus on shifts that have been manually modified
Comments: Search within shift notes

Date Range Selection

Use the date picker to focus on specific time periods, or use URL parameters to share filtered views with team members.

Bulk Operations

Selecting Multiple Shifts

Use checkboxes to select multiple shifts for batch operations:

Bulk Finalize: Approve multiple shifts simultaneously
Bulk Delete: Remove multiple shifts (with confirmation)

Caution with bulk operations: These actions cannot be undone. Always double-check your selections before proceeding.

Complete change history for compliance
Accountability for all modifications
Ability to track who made changes and when
Recovery capability for reviewing past actions

This comprehensive administrative interface ensures accurate time tracking, proper payroll management, and maintains full compliance with organizational policies across your entire team.