Greeting, Welcome & Team Display

Write both in your own language. The fields on the widget's Home tab hold your own wording; the other languages are behind the globe button next to each field. A visitor reads their own language when you have written it, otherwise your own text, and a field you leave empty shows Yaplet's built-in wording in the visitor's language. See Widget Languages.

Greeting Message

The greeting message is a short, friendly line that appears above the welcome headline.

Default: "Hi there👋"
Where to change: Brand → Chat widget → Home → Header Greeting

Keep it short and warm — one line works best. Emojis are welcome here.

Welcome Message

The welcome message is the bold headline below the greeting. It's the largest text on the home screen and the first thing that catches the visitor's eye.

Default: "How can we help?"
Where to change: Brand → Chat widget → Home → Welcome Message

The welcome message fades in with a smooth animation when the widget opens, giving it a polished feel.

Both lines are drawn in the ink the widget calculates for your hero color — a softer tint for the greeting, the full ink for the welcome line — so they stay readable on whatever background you pick. There is no text color to set; see Color System.

Ask Me Anything Box

The AI Assistant box sits at the top of every home screen: a text input reading "Ask me anything..." where visitors type a question and press Enter to start a conversation. Its quick buttons are covered in Home Screen Cards.

Team Avatars

You can show up to three team members' faces above the greeting, stacked slightly over each other — one person shows one face, two show two. Under them the widget prints "Typically replies in …" with the reply time you picked on the Messages tab, in the visitor's own language — the line shows exactly when the avatars do.

How It Works

Avatars are pulled from your team members' profile pictures
People with a profile photo come first, then people who are currently online
Up to 3 avatars are displayed, even if you have more team members
Only agents who have been granted access to this widget's brand are shown — if someone has no access, their avatar (and their online/offline status) is hidden. Owners and admins always appear. Access is granted per brand, in the Brand access section of the Organization page — open it from your avatar menu at the top right, Manage team, since it has no entry in the left menu — or in the Inbox access list on the Chat widget's Features tab. Both write the same grant. This keeps visitors from seeing team members who cannot actually answer them.

Showing or Hiding the Team

Toggle team avatars on or off with Show Team — "Display team member avatars." — on the Chat widget's Home tab. New widgets start with it off.

When enabled, visitors see a small row of faces before the greeting, creating a personal, human touch. When disabled, the greeting and welcome message appear on their own.

Make sure your team members have profile pictures uploaded. A team member without a photo is shown with the initials of their name.

Online / Offline Status

The team faces on the home screen carry no online dot. The status dot — green for online, red for offline — sits on avatars elsewhere:

In the chat header, on the assigned agent's avatar. While the visitor is waiting for an agent, the header shows your team's overall status instead
In the chat, on each agent's avatar beside their messages
On the home screen's open-conversation row, on the face of whoever wrote last: that agent's own status, or — when the AI wrote last — a green dot while anyone on your team is online

The dot follows each agent's own online/offline status in the dashboard, and it updates while the widget is open.

Configuration Summary

Setting	Location	Default
Greeting message	Chat widget → Home → Header Greeting	"Hi there👋"
Welcome message	Chat widget → Home → Welcome Message	"How can we help?"
Show team avatars	Chat widget → Home → Show Team	Off
Reply-time line	Chat widget → Messages → Reply Time	"a few minutes"