Greeting, Welcome & Team Display

Greeting Message

The greeting message is a short, friendly line that appears above the welcome headline.

Default: "Hi there 👋"
Where to change: Settings → Widget → Home → Header Greeting

Keep it short and warm — one line works best. Emojis are welcome here.

Welcome Message

The welcome message is the bold headline below the greeting. It's the largest text on the home screen and the first thing that catches the visitor's eye.

Default: "How can we help?"
Where to change: Settings → Widget → Home → Welcome Message

The welcome message fades in with a smooth animation when the widget opens, giving it a polished feel.

Both the greeting and welcome message inherit the Home Top Text color from your widget's color settings. You can change this under Settings → Widget → Appearance.

If you've added an ASK card to your home screen, visitors see a text input with a typing animation that spells out "Ask me anything..." character by character. This draws attention to the input field and encourages interaction.

The animation starts automatically when the widget opens and types at a natural pace.

Team Avatars

You can display up to 3 team member avatars in a row above the greeting. Avatars overlap slightly for a compact, friendly look.

How It Works

Avatars are pulled from your team members' profile pictures
Online agents appear first — the system prioritizes showing agents who are currently available
Up to 3 avatars are displayed, even if you have more team members

Showing or Hiding the Team

Toggle team avatars on or off from Settings → Widget → Home → Show Team.

When enabled, visitors see a small row of faces before the greeting, creating a personal, human touch. When disabled, the greeting and welcome message appear on their own.

Make sure your team members have profile pictures uploaded. Agents without a photo will show a default avatar silhouette.

Online / Offline Status

While the home screen team avatars don't show individual online dots, the widget uses online status elsewhere to set expectations:

In the chat header, the assigned agent's avatar shows a green (online) or red (offline) status dot
Before a chat starts, the widget checks if any agents are online and displays the overall team status accordingly
When status display is disabled in your widget settings, the indicator is hidden entirely

The online status is determined in real-time based on your team members' actual presence in the dashboard.

Configuration Summary

Setting	Location	Default
Greeting message	Widget → Home → Header Greeting	"Hi there 👋"
Welcome message	Widget → Home → Welcome Message	"How can we help?"
Show team avatars	Widget → Home → Show Team	Enabled
Text color	Widget → Appearance → Home Top Text	Dark gray