Emailing

Overview

Everything on this page lives at Settings → Organization settings → Emailing. Yaplet gives you two ways to handle email communication, each suited for different needs. You can start with a simple yaplet.io address in seconds, or set up your own domain for full branding and newsletter access.

How Email Works in Yaplet

Regardless of which email type you use, email in Yaplet works the same way:

1. Incoming emails sent to any of your Yaplet email addresses automatically create a new chat in the inbox (or route to an existing conversation if it's a reply). The sender becomes a visitor in your system.
2. Email threading is automatic. Every outgoing email includes a unique Reply-To address that ties replies back to the correct conversation. Customers can reply naturally from their email client and the response appears in the same chat thread.
3. Email-source chats (conversations that started from an incoming email) are marked with an "Email" badge. When you send a message in these chats, it's automatically delivered as an email — no need to use the "Send Email" button manually.

Sending Limits

Emails your team sends from the inbox — replies in email conversations and messages sent with the "Send Email" button — have two limits:

• Per organization per day: 20 emails for organizations without a subscription and for every organization in its first 30 days; 200 emails for all others. A day here means the last 24 hours, not the calendar day.
• Per agent per hour: 30 emails.

A reply in an email conversation that goes over a limit is still saved in the conversation, but it is not emailed, and the agent sees a warning saying so. A message sent with "Send Email" over the limit is not sent at all, and the error says why. Newsletters and transcripts have limits of their own and don't count here.

Choose Your Setup