What AI phone is
Yaplet's AI phone lets you buy a real phone number that an AI voice agent answers for you — in 17 languages, with 30 voices, at any hour. Every call is filed in your inbox as a conversation with a transcript, next to your chats and emails, so nothing lives only in someone's memory.
A voice agent belongs to a brand, and you create and manage agents at Brand → Voice.
How a call works
- The carrier connects the call. Telnyx, our telephony provider, buys and runs every number and connects the incoming call to Yaplet.
- Yaplet checks the call before answering. Before a single second is billed, Yaplet confirms your subscription is active, that voice is included, that you are not already at your ceiling for calls running at the same time, and that the caller is not blocked. A call that fails any of those is dropped without ever being answered.
- The agent picks up and greets the caller in the voice and language you chose. The greeting is generated in advance and stored, so it plays without waiting for the AI to think.
- The conversation runs live. The agent listens, understands, looks things up in the brand's knowledge, and speaks back.
- The call is filed in your inbox as a conversation thread with the full transcript — and a recording, if you switched recording on for that agent.
Which inbox it lands in is worked out from the agent's brand at the moment of the call, and that is what decides who on your team can open it.
What the agent knows
A voice agent answers from its brand's knowledge — the brand's knowledge bases, documentation, uploaded files, website pages Yaplet has read for you, question-and-answer entries and product catalogue. It is exactly the same material the brand's chat AI reads, in exactly the same place: Brand → Knowledge and Brand → Products.
There is nothing to link and no separate voice knowledge base to keep in step. Publish an article once and it is available in chat, on the phone, in the suggested replies your team sees in the inbox, and in AI social posts.
What it costs at a glance
| Item | What you pay | When |
|---|---|---|
| Per-minute usage | $0.12 per minute of call | Metered in Yaplet credits and added to your invoice |
| Monthly number rental | Varies by country and number type | Charged monthly, per phone number |
| One-time setup fee | Varies by country and number type | Charged once when you buy the number, never refunded |
What you need before you start
- An active Yaplet subscription that includes voice. The permission is called Voice in the team permission list.
- A brand with something on its Knowledge screen, so the agent has real answers to give. Without it the agent still answers the phone, but only from its own persona and general knowledge.
- A payment method on file. Numbers are charged on purchase and renewed monthly.
- You have to be the organisation owner to buy a number. Administrators are refused. Everything else about voice — creating agents, editing them, listening to calls — is open to anyone with the Voice permission.
What happens when the call ends
A call ends when the caller hangs up, when the agent decides the conversation is finished, or when one of the safety limits is reached. When the agent ends it, it says one farewell and the line drops; a twelve-second backstop hangs up regardless if anything goes wrong on the way. If the caller goes quiet, the agent asks whether they are still there, and if silence continues it says goodbye and hangs up rather than sitting on an open line that is still billing.
There is also a fifteen-minute ceiling on a single call, and a generous ceiling on how many calls can run at the same time across your whole organisation — contact support before a launch if you expect to need more.
If the brand has no chat AI
A voice agent does not need a Vex chat AI — it is a sibling of the chat AI, not something built on top of it, and it reads the brand's knowledge directly. Two honest limits apply if the brand has no Vex at all:
- The agent can look things up in the brand's knowledge and end the call, but it cannot run one of your scripted workflows or call one of your API tools during that call.
- Those calls are billed and transcribed exactly as normal, but they do not appear in the AI answer-quality reports, because those figures are kept per chat AI.
Privacy on calls
Privacy masking is a brand setting, at Brand settings → Advanced. On the phone it hides email addresses, phone numbers and card numbers in what Yaplet stores — the saved transcript and the call's messages in your inbox. It cannot hide them from the AI during the call itself, because the caller's speech reaches the AI in real time as they say it. That is the opposite of how the same switch behaves in chat, where the text is cleaned before it is sent.
It is best-effort, not a guarantee: if the masking service is slow or unavailable, the conversation goes through unmasked and nothing records that it happened. It is not encryption, and it does not apply to conversations recorded before you switched it on.
What to set up next
Buy a number at Settings → Organization settings → Phone numbers, then create the agent at Brand → Voice. Numbers deliberately live in Settings rather than under the brand: a number is bought by the organisation, carries its own line on your invoice, and can only ever ring one agent, so it cannot be shared between brands.
Start with Buy a phone number, then Create a voice agent.