The two charges
Every Yaplet phone number costs you two things: a one-time setup fee on the day you buy it, and a monthly rental that recurs from your next billing date. Both vary by country and number type, and both are shown before you commit.
Per-minute call charges are separate and are not covered here.
What you pay on the day you buy
- The setup fee — one-time, per number, and never refunded.
- A prorated rental — the monthly rate for just the days between today and your next billing date, so the number is paid for until your cycle renews.
The purchase dialog shows these two amounts under Due now, along with how many days the proration covers, and the confirm button names the total.
What you pay every month after that
From your next billing date the number becomes a recurring line on your Yaplet invoice and stays there until you release it. There is no second activation fee — the setup fee is charged once, on purchase, and never again for that number.
An example
Say your billing cycle renews on the 1st, you buy a number on the 17th of a 31-day month, the setup fee is $7.00 and the monthly rental is $5.00. (Both figures depend on the country and number type — these are illustrative.)
| Charge | How it is worked out | Amount |
|---|---|---|
| Setup fee | One-time, never refunded | $7.00 |
| Prorated rental, 15 days of 31 | $5.00 × 15 ÷ 31 | $2.42 |
| Total charged today | $7.00 + $2.42 | $9.42 |
| Monthly, from the 1st | The rental on its own | $5.00 |
Releasing a number, and what comes back
Releasing happens at Settings → Organization settings → Phone numbers, and only the organisation owner can do it — an administrator is refused, because releasing changes what you are billed.
The release is immediate. The number stops answering the moment you confirm, and it cannot be reclaimed through Yaplet afterwards. There is no "release at the end of the period" option.
- The unused part of the current month is credited to your Yaplet account balance, and that balance is applied automatically to your next invoice. It is a credit on your account, not money back on your card.
- The setup fee is not refunded. Ever, on any release.
A release can now fail visibly. If our telephony provider refuses to take the number back, you get an error saying nothing has been removed and asking you to try again. Retrying is safe and is the right thing to do. Be aware of the order things happen in, though: the money steps run before the hand-back, so at that moment the recurring charge has already been stopped and any credit already applied, while the number is still sitting in your list.
What does NOT stop the bill
This is the most expensive misunderstanding available in the phone feature, so it is worth being blunt. Three things feel like they should cancel a number and do not:
- Deleting the voice agent. Its numbers are un-assigned and their routing is reset — they stay in your account and keep billing. The delete dialog says so, and names how many numbers are affected.
- Deleting the whole brand. Its voice agents are deleted; its numbers are not touched at all. They stay on the organisation, unassigned, still billing.
- Pausing an agent. It stops answering calls, which stops per-minute charges, but the number's monthly rental carries on.
Releasing the number on the Phone numbers page is the only action that ends the monthly charge.
What happens if you cancel your Yaplet subscription
Cancelling your subscription releases every phone number straight away, with the unused part of each current cycle credited to your balance. It does not wait for your plan's period to end — which is deliberate, because on a yearly plan cancelled mid-year that wait would be very expensive.
If a subscription instead ends without going through that route — for example it is finally closed after payments could not be collected — any numbers still active are released at that point without a credit. Either way the numbers go back to the carrier and cannot be recovered, so if a particular number matters to your business, sort the billing out before it gets that far.
Currencies
Phone number charges are billed in your subscription's currency. If your subscription is in US dollars, so are these charges. If it is in another currency, amounts are converted from the provider's dollar pricing at a fixed rate set by Yaplet.
Where these charges appear
- On the purchase invoice issued the day you buy — the setup fee and the prorated rental.
- On your monthly subscription invoice — the recurring rental, as its own line beside your plan.
Next step
For per-minute call costs and the limits that keep them predictable, read Voice credits and per-minute billing. For exactly what survives each kind of deletion, read What happens to your phone numbers when you delete things.