What this is
You have just signed up and you are looking at an empty account. Rather than filling in a company description, picking colors and pasting help content by hand, you can hand Yaplet your website address and let it do the first pass for you. That is AI setup.
One run takes about a minute and touches three things: who you are, what your chat widget looks like, and what your AI knows. Everything it writes can be edited afterwards, so nothing here is a one-way door.
Where you find it
The first time the account owner signs in, AI setup opens by itself on the brand's Overview page. It only does this once — close it and it will not reappear on its own.
After that, open Brand → (your brand) → Overview and click AI setup in the top-right. If the brand still has obvious gaps you will also see a banner on that page — Let AI finish setting this brand up — with a Set up with AI button on it. If the menu around this is unfamiliar, what a brand is in Yaplet explains it.
Run it
- Open AI setup from your brand's Overview.
- Type your website address — your homepage is the right one. You can leave off the
https://. - Optionally add a note in Anything we should know: what you sell, design preferences, anything the AI should understand about you.
- Optionally add up to three Screenshots of your homepage — see Your own screenshots below.
- Click Set up with AI and leave the window open. It reads your site, then works through brand details, widget design and website knowledge in turn.
The pages of your website are read in the background, so that part can keep going for a few minutes after the rest is finished.
Your own screenshots
Yaplet visits your website and takes its own picture of it, but cookie pop-ups and slow-loading pages can get in the way. Screenshots you add under Screenshots of your homepage take the place of that picture. Your site is still read for its text, language, icon and logo — and if it cannot be reached at all, for example because it is not live yet, the run carries on from your screenshots.
- The field appears wherever the run designs your chat widget: AI setup on the Overview, the New brand dialog while Chat widget is ticked, and Redesign with AI. It is hidden while the widget design is set to Keep what's there.
- PNG, JPEG or WebP, up to 8 MB each, and up to three of them. A file that breaks a rule is left out straight away, with a note naming it.
- Your screenshots are used for that one run and never stored. A run with screenshots counts as one run, like any other.
What one run actually writes
- Brand details — your company name, a short description of what you do, your website, your language, and your icon and logo taken from the site.
- Widget design — the chat widget's colors, its home-screen background, its corners and card style, its launcher bubble, its avatar and its header logo, all matched to your site.
- Quick buttons — two to four questions a visitor of your business would tap, under the widget's Ask me anything... box. They only take the place of Yaplet's stock buttons — a button you wrote yourself is never changed — and they are translated into every language your widget speaks.
- Website knowledge — the most useful pages of your site, read and added to what the AI can answer from.
- Opening questions — a few suggested questions for the chat, but only if your AI agent has none at all. If you wrote your own, or deleted ours on purpose, a re-run will not put them back.
Things it deliberately never touches: your chat widget's name, any web address — neither the brand's nor the widget's — and the greeting and welcome line on the widget's home screen. Whatever you have already shared or embedded keeps working.
Running it a second time
On a brand-new brand there is nothing to protect, so the wizard just runs. Once a part already has content, it asks you first, one question per part:
- Keep what's there — only empty fields are filled in. This is the default for brand details, so a company description you wrote by hand survives. For the widget design it leaves your colors, home-screen background, corners and launcher exactly as they are.
- Replace it — the new version is applied over the old one. This is the default for widget design, because someone asking for a redesign generally wants one. The launcher then follows your new brand color.
You are only asked about the parts that actually have something in them. The rest is filled in silently. A widget still wearing the look every new widget starts with counts as empty, and quick buttons follow the same rule whichever you pick.
The same wizard, in three other places
The same engine runs from three other buttons, each doing only its own part:
- Redesign with AI, in the header of the Widget section on the chat widget's Design tab. This one previews into the form in front of you and saves nothing until you press Save. See Configure your widget for the first time.
- Fill from website, next to the Website field in Brand settings. Tops up your brand details.
- Smart import, on the brand's Knowledge page. Website pages only — and it updates pages it has read before rather than adding a second copy.
How many runs you get
Free accounts get three AI setup runs in total, shared across every button above. The wizard prints how many are left before you start, and when they are gone it offers a button through to Billing. Paid accounts are not limited this way.
Two things people get caught by. A preview counts as a run even though it saves nothing, because it still costs the same work behind the scenes. And everybody, free or paid, is limited to five runs a minute — if you are experimenting quickly, wait a moment and try again.
If your plan does not include Vex, the wizard says so and skips the "read my website into the AI's knowledge" part instead of failing. You still get the brand details and the widget design.
Starting a brand this way
When you create a new brand, the New brand dialog offers From my website — a web address plus an optional note, and homepage screenshots while Chat widget is ticked — or Skip — I'll set it up myself. Either way the brand is created first, and then you are taken to its Overview with the wizard already running. So if your site is slow or cannot be read, you have lost nothing but a retry.
What's next
AI setup gets you a plausible starting point, not a finished support site. Read what it wrote, fix anything it guessed wrong, then write the answers it could not find on your website: Create your first knowledge base article.
For everything else worth doing in your first week, see What to set up next — a first-week checklist.