You do not have to keep an eye on the Yaplet tab all day. Your browser can show you a desktop notification — the small popup your computer displays outside the browser — the moment a customer writes. It is off until you turn it on, and it takes two clicks.
1. Turn them on
There are two places to do it. Both do exactly the same thing, so use whichever you come across first.
From the Inbox
The first time you open the Inbox in a browser, a card appears above your conversation list: Get notified when a visitor writes.
- Turn on — your browser asks whether Yaplet may show notifications. Choose Allow, and you are done.
- Not now — the card goes away for a week. After the third time it stops coming back by itself.
- Don't ask again — the card never returns in this browser.
From Settings
Open the account menu at the bottom of the left-hand menu, choose Settings, and switch on Browser notifications on this device. This works at any time — including after you clicked "Don't ask again".
2. Check that they really arrive
Once the switch is on, a Send test button appears next to it. Click it and a real notification should appear within a few seconds, outside the browser, in the corner of your screen where your computer normally puts them.
If nothing shows up, your computer itself may be holding notifications back — check its own notification settings for your browser, and make sure you are not in a focus or do-not-disturb mode.
What a notification looks like
The title is the customer's name and the text is their message. Click it and the Yaplet window you already have open comes to the front with that conversation open — you do not end up with a second dashboard window.
If the same customer sends three lines in a row, you get one popup that updates to the latest line, not three separate ones.
Why you sometimes get nothing
Most "my notifications are broken" reports turn out to be one of these, in this order:
- You had Yaplet on screen. No popup is shown while a Yaplet window is visible — the dashboard already announces the message with its own alert and sound. This is deliberate.
- Your status is Offline. Offline means you receive nothing at all, on any device, whatever the browser allows. See availability and business hours.
- The conversation is assigned to someone else. An assigned conversation only notifies the person it is assigned to. Unassigned ones notify everybody who is online and has access to them.
- You do not have access to that brand. You are only notified about conversations you could open anyway — see who sees which conversations.
One more thing that is easy to expect and does not happen: only customer messages become desktop notifications. The bell in the sidebar — billing notices, announcements, messages from your admins — stays inside the dashboard.
If your browser is blocking them
If the line under the switch reads Blocked by your browser, notifications were refused for Yaplet at some point, and we cannot ask you again — browsers only allow one ask per site.
- Click the icon at the left end of the address bar — a lock, a slider, or an "i", depending on your browser.
- Find Notifications and set it to Allow.
- Reload the page and switch Browser notifications on this device back on.
If it reads Not available in this browser, that browser cannot show desktop notifications at all. The usual case is Safari on an iPhone or iPad — use the Yaplet mobile app there instead.
Each browser is its own switch
Notifications belong to the browser in front of you, not to your account. Turning them on at the office does nothing for your laptop at home, and your colleague signing in on their own machine starts from off. If you use more than one computer, switch them on at each one.
The same applies to the web address you sign in at: if you sometimes open Yaplet on a different address, turn notifications on there too.
On a shared computer
Sign out from the account menu at the end of your shift. Signing out also disconnects that browser, so the next person to use it does not get popups about your conversations. Closing the browser window is not the same thing — the connection stays until you sign out or switch the setting off.
Away from your desk
Desktop notifications only reach the computer you are sitting at. For alerts on the move, install the phone app and allow notifications there — see use the mobile app for agents.