Inbox and conversations
Reply to customers from a single unified inbox — across live chat, email, Instagram, and Messenger. Assignments, notes, ratings, saved replies, AI assist, and the mobile app for agents.
12 Articles
Tour of the inbox
Reply to a conversation
Assign a conversation to a teammate
Private notes
Use saved replies
Use AI in the inbox
Translate messages in real time
Use the mobile app for agents
Rate a conversation and collect customer satisfaction
Why can't I see a conversation?
When the AI flags your answer
Review flagged answers