Inbox and conversations

Reply to customers from a single unified inbox — across live chat, email, Instagram, and Messenger. Assignments, notes, ratings, saved replies, AI assist, and the mobile app for agents.

Sub-Category

Channels4 articles

Connect email inboxes, Instagram, and Facebook Messenger so every message lands in your Yaplet inbox.

9 Articles

Tour of the inbox

Reply to a conversation

Assign a conversation to a teammate

Private notes and @mentions

Use saved replies

Use AI in the inbox

Translate messages in real time

Use the mobile app for agents

Rate a conversation and collect customer satisfaction