What the mobile app does
The Yaplet mobile app gives agents inbox access on their phone. You can read and reply to conversations, attach images, use the AI tools, translate messages, send saved replies and leave private notes — the same work you do in the web dashboard, on a small screen.
Download and sign in
- iOS: search for Yaplet in the App Store. The store listing tells you which iOS version your device needs.
- Android: search for Yaplet in the Google Play Store. The store listing tells you which Android version your device needs.
Sign in with the same email address and password you use for the web dashboard, or tap the Google button if that is how you sign in.
Push notifications
When the app is closed or in the background, Apple or Google delivers a push notification with the OS default sound. The app asks for notification permission when you first sign in — allow it, or you will not receive alerts.
Notifications go out for conversations that are waiting for a reply:
- If nobody has picked the conversation up, every teammate who is online and has access to that conversation is notified.
- If the conversation is already assigned, only the assignee is notified, and only while they are online. If the assignee is offline, the notification is not passed on to anybody else — this is worth knowing before you assign a conversation and log off.
- If a conversation nobody has picked up arrives while no one on the team is online, the organisation's owners are notified instead — without the message text — and also get an email.
With the app open, a new conversation and a new message play different sounds and different vibration patterns, so you can tell them apart without looking. On iOS these in-app sounds play even when the phone is on silent.
While you are actually reading a conversation, its own alerts are suppressed — you are already there.
Which conversations reach your phone
The phone shows exactly what the web dashboard shows you, and for the same reason: access is granted per brand. If an admin has restricted you to certain brands, only those brands' conversations appear in the mobile inbox and in the widget filter. Owners and admins see everything.
Keeping the app up to date
Yaplet can require a minimum app version. If your installed build is older than the minimum the server accepts, the app shows a full-screen update prompt whose only action opens the App Store or Play Store, and you cannot use it until you have updated. If the app cannot reach the server it stays usable, so a bad connection never locks you out.
Switching between organisations
If you belong to more than one Yaplet organisation, tap the Profile tab in the bottom navigation bar, tap the row under Organisation, and pick the one you want to work in — the inbox reloads for that organisation.
Inbox features on mobile
The bottom navigation has three tabs, in this order: Inbox, Visitors, Profile. The Inbox screen splits into My Inbox, Unassigned and All at the top. Tap any conversation to open it. At the bottom of the chat screen you get:
- Plain text input — no formatting controls
- Image attachment (photos only) via the actions menu (the + button) → Attach Image
- AI tools via the actions menu (+)
- Auto Translate via the actions menu (+) → Settings → Auto Translate
- Templates via the actions menu (+) → Insert → Templates
- Public/Private toggle for notes, in the same menu under Settings
Automatic reconnection
If you switch away from the app and come back more than five seconds later, it reconnects to the realtime server and refreshes the conversation list by itself. You will not miss messages that arrived while the app was in the background.
What's next
To rate a conversation and collect customer satisfaction, see Rate a conversation and collect customer satisfaction.