What the mobile app does
The Yaplet mobile app gives agents full inbox access on their phone. You can read and reply to conversations, attach files, use AI tools, translate messages, send saved replies, and leave private notes — everything available in the web dashboard, optimised for a small screen.
Download and install
- iOS: Search for Yaplet in the App Store. The app requires iOS 15.1 or later.
- Android: Search for Yaplet in the Google Play Store. The app requires Android 7 (Nougat) or later.
Sign in with the same email and password you use for the web dashboard. If your workspace uses SSO, use the email/password login — SSO redirect flows are only available in the browser.
Push notifications
When the app is closed or in the background, push notifications from Apple or Google alert you to new activity using the OS default notification sound. When you sign in, the app requests notification permission — allow it to receive alerts.
What triggers a push notification:
- A new visitor starts a conversation (unassigned).
- A visitor sends a message to a conversation assigned to you.
- A teammate @mentions you in a private note.
When the app is in the foreground, distinct in-app sounds and vibration patterns play for new conversations versus new messages, so you can tell them apart without looking at the screen. In-app sounds play even when the phone is set to silent (iOS), so you don't miss urgent chats.
When you're actively viewing a conversation in the app, alerts for that specific chat are suppressed — you're already reading it.
Switching between organisations
If you're a member of more than one Yaplet workspace, tap the Profile tab (gear icon) in the bottom navigation bar. Inside the Profile screen, expand the Organization card and pick the workspace you want to work in — the inbox reloads for that organisation.
Inbox features on mobile
The bottom navigation has three tabs: Inbox, Profile, Visitors. The Inbox screen further splits into My Inbox, Unassigned, and All at the top. Tap any conversation to open it. The input bar at the bottom of the chat screen includes:
- Text input with formatting
- Attachment picker (photos, files)
- AI tools via the action menu (≡)
- Auto Translate via the action menu (≡) → Settings → Auto Translate
- Templates via the action menu (≡) → Insert → Templates
- Public/Private toggle for notes
Automatic reconnection
If you switch away from the app and return after more than 5 seconds, it automatically reconnects to the realtime server and refreshes the conversation list. You won't miss messages that arrived while the app was in the background.
What's next
To rate a conversation and request CSAT feedback, see Rate a conversation and collect customer satisfaction.