Two ways to translate
Yaplet gives you two translation modes in the inbox: Auto Translate for continuous two-way translation throughout a conversation, and per-message translation for translating a single bubble on demand. Use whichever fits your workflow.
Auto Translate
Auto Translate handles both directions of the conversation independently. Click the Auto Translate button in the chat toolbar above the input bar to open the language selector.
The selector has two sections:
- Outgoing — every message you send is automatically translated into the chosen language before delivery. The original text appears below the translated version in the thread.
- Incoming — visitor messages are translated into your chosen language the moment they arrive, as if you had clicked Translate on each one manually.
Each direction is fully independent. You can set only incoming, only outgoing, both at once, or neither. Changes take effect immediately and can be updated at any time during the conversation.
Auto translation is skipped for private notes — only public messages are translated.
Enable Auto Translate
- Click the Auto Translate button in the chat toolbar.
- Under Outgoing, pick the language you want your messages sent in. Leave it on Original to send untranslated.
- Under Incoming, pick the language you want visitor messages translated into. Leave it on Original to receive untranslated.
- Start chatting — translation is now live.
On mobile
Open the action menu (≡) above the input area, scroll to the Settings section, and tap Auto Translate. A panel slides up with Outgoing and Incoming tabs — switch between them to set each language independently. Each tab includes an Off (Original) option to disable that direction.
Translate a single message
To translate one message without enabling auto translate:
- Locate the small languages icon next to the message's timestamp. On the web dashboard it appears when you hover over the message; on the native mobile app it's accessed from the message's actions.
- Tap the icon to open the language dropdown.
- Pick your target language.
- The message is translated in place. When a translation is active the icon shows the language code so it stays visible.
To revert, click the X next to the language code. The original is always preserved.
Supported languages
| Language | Code |
|---|---|
| Arabic | ar |
| Brazilian Portuguese | pt-BR |
| Bulgarian | bg |
| Chinese | zh |
| Czech | cs |
| Danish | da |
| Dutch | nl |
| English | en-US |
| Finnish | fi |
| French | fr |
| German | de |
| Greek | el |
| Hebrew | he |
| Hungarian | hu |
| Indonesian | id |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Norwegian | nb |
| Polish | pl |
| Portuguese | pt-PT |
| Romanian | ro |
| Russian | ru |
| Spanish | es |
| Swedish | sv |
| Thai | th |
| Turkish | tr |
| Ukrainian | uk |
| Vietnamese | vi |
Language detection is automatic — you don't need to tell Yaplet what language the visitor is writing in.
What's next
For AI-generated reply drafts, see Use AI in the inbox.