The audit log gives you a permanent, searchable record of every significant action taken in your Yaplet workspace. It covers both your team's actions (logins, settings changes, data exports) and automated system events (data retention auto-deletes). You cannot edit or delete audit log entries.
Open the audit log
Go to Security → Audit log. Log entries are listed in reverse chronological order — most recent first.
What each entry shows
| Column | Description |
|---|---|
| Date/time | When the action occurred |
| User | Which team member performed the action, or "System" for automated events |
| Action | What happened (see categories below) |
| Resource | The type of object affected (visitor, member, subscription, etc.) |
| Resource ID | The ID of the specific record affected |
| IP | The IP address from which the action was taken |
| Country | Country derived from the IP |
Logged action categories
- Authentication — Team member logins and logouts
- Permissions — Role and permission changes for team members
- Data exports — Every time visitor data is exported for a GDPR SAR (
data.exported) - Visitor erasures — Every time visitor data is permanently deleted (
visitor.erased), including how many chats and messages were removed - Subscription events — Plan upgrades, downgrades, cancellations
- Automated deletions — Data retention policy auto-deletes (
data_retention.auto_delete) - Visitor status changes — When visitors are banned or unbanned (
visitor.banned,visitor.unbanned)
Search and filter
Use the search bar to find entries by user, action type, or resource ID. You can also filter by date range to narrow to a specific incident window.
Retention
Audit log entries are retained for the lifetime of your workspace. Entries are never automatically deleted, including those generated by data erasure events — the log record of "visitor erased" is kept even when the underlying visitor data is gone.
Who can see the audit log
Only workspace owners and admins have access to the audit log. Regular team members cannot view it.