When a visitor's trust score drops into the low-trust band — below your low-trust line but above your block line — Yaplet flags them as low trust. They can still chat, and Yaplet does not push you to make a decision: there's too little signal to act on confidently, so this is awareness only. Whenever you want to take a closer look, filter the Visitors list for low-trust visitors and decide whether to allow or block them.
Find low-trust visitors
Go to Security → Visitors, open Filters → Status → Low trust. The list shows everyone currently in the low-trust band, sorted lowest score first so the riskiest visitors are at the top. There's no separate review queue and no banner to work through — it's just a filter on your normal Visitors list.
What you see
Each row shows:
- Trust — the visitor's current score, colour-coded (red = high risk)
- Visitor — name or email if known
- Location / IP — country and most recent IP address
- Widget — which widget the visitor used
- Signals — how many risk signals fired, plus the top one (hover for each one's impact)
- Last seen — when they were last active
- View — open the visitor's profile
Allow a visitor
Open the visitor's profile and click Allow. This is a permanent exemption: the visitor is never auto-blocked again, even if their score stays low. Use this when you've reviewed the signals and decided the visitor is legitimate — a remote employee, a frequent traveller, and so on.
Block a visitor
On the profile, click Block. It takes effect with a single click — no confirmation. Blocking applies org-wide and also blocks inbound voice calls. See Block a visitor for what blocking does.
Investigate before deciding
Open the visitor's profile for the full picture before you act. There you'll find:
- Every risk signal that fired, with the context that triggered it and timestamps
- The score breakdown — how each signal raised or lowered the score from the baseline of 50
- The visitor's device, IP and location, plus all known IPs and devices
- Other visitors who share the same device or IP
- Recent sessions and an event timeline
Work through several at once
Select multiple rows with the checkboxes to Allow, Block, or Clear status in bulk (up to 200 at a time). Bulk Block asks for confirmation first.
Already-blocked visitors
Visitors you've already blocked don't appear here — they live on the Blocked page, where you can review them and clear the block if you change your mind.
Adjust your protection level
If the low-trust band is consistently too crowded (too many false positives) or too empty (missing real threats), change where the lines sit. Go to Security → Policy. Moving the low-trust line up flags more visitors; moving it down is more selective. See Tune your security policy.